Refund policy



No-Hassle Returns

We want you to love the gear you play. If it’s not the right fit, we’ll make it right!

30-Day Satisfaction Guarantee

  • Return any new item within 30 days for a refund, store credit, or exchange.
  • Items must be in original condition and packaging.
  • Orders that shipped free may have shipping deducted from refunds (except for defects or our error).

Easy Ways to Return

  • Bring it in: Visit our MusiciansBuy showroom
  • Ship it back: Request a Return Authorization & Return Shipping Label
    Call Us:      877-778-7845
    Text Us: 561-863-6000
    Email Us: Click To Email

    Business Hours: Monday thru Friday, 9:30am-6:00pm ET

Defective Products

Sometimes things don’t work out of the box—we’ll take care of you.

  • Report defects within 30 days for a full refund or exchange.
  • In many cases, we’ll cover return shipping for defective gear.
  • Beyond 30 days, your item is covered by the manufacturer’s warranty, and we’ll help you with the claim.

Repairs & Warranty

Every new product we sell comes with a manufacturer’s warranty.

  • Repairs: Whether warranty or not, we’ll coordinate service for products purchased from us.
  • Warranty help: Coverage varies by brand; our team will guide you through it.
  • Need help fast? Call 877-778-7845 and a MusiciansBuy specialist will get you sorted.

Non-Returnable Items

For health/safety and quick-wear reasons, these can be returned only if unopened or defective:

  • Strings, reeds, tubes
  • Earbuds, earplugs, harmonicas, microphones
  • Software, soundware, DVDs, videos (must be sealed)
  • Drumheads, drumsticks, raw speakers, cartridges
  • Cleaners, polishes, cloths, and other consumables

*Defective items are exchanged for the same product only.

Refunds

  • How we issue refunds: Refunds are sent to the original form of payment. Gift returns are issued as store credit to the recipient.
  • When it’s processed: Once your return is received and inspected, we aim to process refunds within 2 business days.
  • When it appears: Your bank or card issuer may take 3–7 business days to post the credit.
  • What’s refundable: Product price and applicable taxes are refunded. Shipping charges are not refundable unless the return is due to a defect or our error.
  • Prepaid labels: If we provide a prepaid label for a non-defective return, the label cost may be deducted from your refund.
  • Bundles & freebies: Bundles, kits, or purchases with free items must be returned complete. Missing items may reduce the refund.
  • Condition check: Items with excessive wear, missing packaging/accessories, or damage may be denied or partially refunded.

Our Promise

At MusiciansBuy, your satisfaction is what matters most. Whether it’s a quick return, a warranty repair, or a question about your gear, we’re here to keep the music going.