Privacy policy

MusiciansBuy respects your privacy. This Policy explains what we collect, how we use and share it, and the choices you have. It applies to musiciansbuy.com, our store communications, and customer service.

Information We Collect

  • Identifiers & contact info: name, email, phone, billing/shipping addresses.

  • Order & support data: purchases, returns, service history, messages.

  • Payment info: last 4 digits, payment method and status (processed securely by payment partners; we do not store full card numbers).

  • Device & usage data: IP address, browser/device type, pages viewed, referring URLs, approximate location (from IP).

  • Marketing preferences: subscriptions, consent choices.

  • User content (optional): product reviews, survey responses.

Sources: directly from you; automatically via cookies/analytics; from service providers (e.g., payment, shipping, fraud prevention) when needed to fulfill your order.

How We Use Information

  • Order processing: fulfill purchases, payments, shipping, returns.

  • Customer support: respond to questions, troubleshoot issues.

  • Account & site operations: maintain and improve the site, personalize content.

  • Safety & compliance: prevent fraud, secure our services, meet legal obligations.

  • Marketing (where permitted): send updates, offers, and product news; measure campaign performance.

How We Share Information

We share personal information only as needed to run our business:

  • Service providers: payment processors, shipping carriers, IT/hosting, fraud and security tools, analytics, email/SMS providers.

  • Advertising/analytics partners: to measure performance and (if used) deliver or limit advertising; see Cookies section below.

  • Legal & safety: to comply with law, enforce our terms, or protect rights and safety.

  • Business transfers: as part of a merger, acquisition, or sale of assets.

We do not sell personal information for money. Depending on your location, sharing with advertising partners may be considered a “sale,” “sharing,” or “targeted advertising.” See Your Privacy Choices below to opt out.

Cookies & Similar Technologies

We use cookies, pixels, and similar tools to:

  • keep your cart and preferences,

  • analyze site performance,

  • personalize content, and

  • measure/limit marketing.

You can manage cookies in your browser settings. If you block essential cookies, some features may not work. Where required, we display a cookie notice and/or controls.

Your Choices

  • Marketing emails/texts: unsubscribe anytime using the link in our messages or request removal via our Contact Us page.

  • Cookie controls: adjust browser settings; use our cookie banner/controls (where available).

  • Advertising opt-outs: where applicable, use Your Privacy Choices (link on site footer if enabled) and supported browser signals such as Global Privacy Control (GPC).

Your Privacy Rights (Where Applicable)

Depending on your state or country, you may have the right to:

  • access the personal information we hold about you,

  • delete your information,

  • correct inaccurate information,

  • opt out of sale/sharing/targeted advertising, and

  • appeal a decision (for certain states).

To exercise rights, submit a request via Contact Us or call 1-877-778-7845 (Mon–Fri, 9:30 a.m.–6:00 p.m. ET). We will verify your request and respond as required by law. You may also designate an authorized agent.

Data Retention

We keep personal information only as long as necessary for the purposes described above, to comply with legal and accounting obligations, and to resolve disputes.

Security

  • Checkout and account areas use TLS/SSL encryption to protect data in transit.

  • We limit access to personal information to authorized personnel and providers who need it to operate our services.

  • While no method is 100% secure, we continuously work to protect your information.

Children’s Privacy

Our site is not directed to children under 13, and we do not knowingly collect their personal information. If you believe a child has provided information to us, please contact us to request deletion.

Third-Party Links

Our site may link to third-party websites. Their privacy practices are governed by their own policies.

Changes to This Policy

We may update this Policy from time to time. If we make material changes, we’ll post the updated version here and adjust the effective date.

Contact Us

Questions or privacy requests: