Why Buy From MusiciansBuy

The MusiciansBuy Difference
Personalized service from people who care.

When you call or connect with us online, we want you to feel right at home. Our team takes the time to understand your musical goals and help you find the gear that truly fits your needs.

Musicians Serving Musicians
We’re passionate players who live and breathe music. That passion fuels our commitment to delivering exceptional service, honest advice, and a shopping experience built around you.

Our Satisfaction Guarantee
At MusiciansBuy, we're not satisfied unless you are. If you're not completely satisfied with your purchase, simply return it in original condition within 30 days* (on most products) and we'll gladly exchange it or give you a full refund. Simply call our toll-free line and an associate will be sure to make your return process fast and simple - 877-778-7845. Please make sure you retain your receipt, manual(s), blank warranty card, and all original packaging for exchange or refund.

"All original packaging" includes cables, power adapters, manuals, blank warranty cards, UPC codes, etc. as well as the actual packaging and the condition of the product.

* Exceptions to 30-day return period:

  • Return within 14 days of purchase - recording devices, multitrack and mixdown, DJ Equipment, workstation keyboards, rack signal processors, lighting effects, fog machines, drum sets & cymbals.
  • No returns - special orders, opened software, books, videos, CDs, turntable cartridges, tubes, earplugs, ear buds, harmonicas, microphones and in ear monitors.
  • Should your return not meet our "All Original Packaging" standards a re-stocking fee may apply upon receipt & assessment of the returned product. Please speak to one of our representatives for more information

All credit card refunds will be issued to the credit card used for the original purchase. Cash refunds in excess of $100 (in-store only), and all refunds for items paid by check (in-store only) will be issued from our company headquarters in the form of a check that will be mailed within 5-7 business days. For merchandise purchased with a gift card as the sole payment method, it will be refunded in the form of a new gift card.

Price Protection Policy
If at any time within 30 days of your purchase, you should find the identical item advertised by a local or online, authorized dealer at a lower price,  contact our sales department and we will gladly refund the difference. This does not apply to verbal quotes, free offers, or "B" Stock or reconditioned/clearance merchandise. Certain restrictions may apply.

Service Plus
What services are offered by MusiciansBuy?

  • Toll Free Customer Service Hotline - 1-877-778-7845
  • "Musician - Friendly" Financing with MusiciansBuy Musician's Express card
  • Special Orders in any amount
  • VIP Benefits and Discounts
  • E-Mail Club: Discounts, Specials & News on Upcoming Events
  • Guitar and Drum Club: Savings throughout the year
  • Artist and Manufacturer Clinics Instore and Online
  • Live Chat during business hours
  • Dedicated Church Sales Department
  • Dedicated Government Contracts Department
  • Dedicated School Sales Department

Toll Free Sales Hotline
If you would like to speak to one of our knowledgeable sales associates regarding a new/existing order or have questions about products - we have a toll-free Sales Hotline available to you 877-778-7845