Shipping policy

Notes: Free shipping method is ground/economy. We may upgrade at our discretion; delivery speed is not guaranteed.

Ground / Economy (most orders):

Typical transit: 1–3 business days depending on location; some areas may take 5–7.
Tracking will be emailed once your order ships.

Expedited options (when available):

2-Day Air: Orders placed by 3:00 p.m. ET ship same business day and arrive two business days later.
Overnight: Orders placed by 3:00 p.m. ET ship same business day for next-business-day delivery.
Saturday delivery isn’t standard—call for availability.
Weather, carrier capacity, address issues, and verification checks can affect timelines.

Cutoffs & Processing:

Orders placed after 3:00 p.m. ET, on weekends, or holidays process next business day.
First-time orders or shipments to alternate addresses may require extra verification.

We ship to the contiguous U.S. only.
To ship internationally, you may use a freight forwarder such as MyUS.com. Title and risk pass once the order is delivered to your forwarder.
Brand restrictions: Fender (FMIC), Yamaha, and Roland items are sold and shipped only within the United States.
If you’re in Puerto Rico, Alaska, Hawaii, U.S. military addresses (APO/FPO), or U.S. territories (e.g., Guam, U.S. Virgin Islands), call 877-778-7845 to check eligibility and rates.

We’re proud to serve military customers. Many items can ship to APO/FPO addresses.

Please call our sales team at 877-778-7845 for eligibility, carrier options, and any additional details required to process your order.
Transit times can be longer; carrier and content restrictions may apply.

Some products ship by truck freight.

Delivery type: Curbside delivery with scheduled appointment; adult signature required.
Inspection: Check the shipment before signing. Note any damage on the carrier paperwork; for severe damage, refuse delivery and contact us immediately.
Keep all packaging until your issue is resolved. Report concealed damage as soon as discovered (within 48 hours is best).

Please confirm your shipping address at checkout.
If a package is returned as undeliverable, we can reship (additional shipping may apply) or refund less outbound shipping and any carrier return fees.
Carrier address correction fees or rerouting charges may be billed to the customer.

Orders may require a signature on delivery, particularly high-value shipments or first-time orders.
We may hold orders for verification to protect customers from fraud.

Hazardous/restricted items: Some products can’t ship by air or to certain locations due to carrier or regulatory restrictions.
Multiple shipments: We may ship items separately; this won’t affect your order total.