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Manufacturer Warranty and Contact Information

Manufacturer Warranty Info, Website
Hotlinks & Tech Support Phone Numbers

All warranties, stated or implied are held with the product manufacturer and they vary from item to item. Consult the documentation that came with your product for details in addition to the information below.

Should a product not be working properly you would take the product to a local repair shop that is authorized to repair the brand of product you purchased. This is the same procedure you would follow if you had purchased it from a local dealer. A listing of these repair centers nationwide is usually posted on the manufacturers website (links provided below).

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  • Akai 401-658-3131 (Ask for AKAI Technical Support) (1 year limited warranty) Akai Website

  • AKG Tech Support 615-620-3800 (1 year limited warranty) AKG Website

  • Allen and Heath USA Support / Product Questions If you're in the United States and have a technical support or product question, please contact Dave Lewty (Tech / Customer Support) at Allen & Heath USA. Email: Dave Lewty Tel: 800-431-2609

  • Alesis Tech Support 401.658.5760 (1 year parts and labor warranty) Alesis Website
    PLEASE NOTE: We cannot ship Alesis products outside the U.S. and its territories.

  • Alto All ALTO products are covered by a one year limited warranty. This warranty is transferable and it is not necessary to register your name. If any ALTO product should fail within one year of the original purchase date due to a manufacturing defect, simply return the defective unit to your ALTO dealer with original proof of purchase and it will be repaired. Alto Website

  • Ampeg Warranty: All AMPEG products are covered by a limited warranty. In short, the warranty states if the products purchased have not be abused in any unusual way, they are covered for 5 years on the electronics and 2 years on the speakers. Ampeg Website Tel: 425 892 6500
  • Arbor Guitars Limited Lifetime Warranty

  • Audix Tech Support 503.682.6933 (1 year parts and labor warranty) Audix Website

  • Behringer Tech Support 425.672.0816 Behringer Website Warranty is 1 year parts and labor. Cust pays shipping to authorized repair center,
    Behringer pays return shipping
    PLEASE NOTE: We cannot ship Behringer products outside the U.S. and its territories.

  • Boss Tech Support 323-890-3740 Boss Website
    PLEASE NOTE: We cannot ship BOSS products outside the U.S. and its territories.

  • Casio Tech Support 973.361.5400 (1 year warranty on parts / 90 days on labor warranty) Casio Website
    PLEASE NOTE: We cannot ship Casio products outside the U.S. and its territories.

  • Crest Audio 5 year warranty purchased in the United States, Canada and many other countries. We warrant that the products will be free from defects in materials or workmanship (as long as the console is used under normal circumstances and properly maintained) for a period of five years from the original date of purchase. This applies to the entire console and power supply with the following exceptions: the warranty duration is one year on faders and ninety days on light bulbs. Crest Website
    Crest Audio, Inc, 5022 HWY 493, Meridian, MS 39305 USA, Voice: 866-812-7378, Fax: 601-486-1380
  • DBX DriveRack Series 5 years, DriveRackPA 2 years, all other products 2 years. Customer Service 801.568.7660 Click here to look up the nearest Service Center. DBX Website

  • Ddrum Tech Support 727.519.9669 (1 year parts and labor warranty) Ddrum Website

  • Digitech Tech Support 801.566.8800. (1 year parts and labor, power supply for 90 days warranty). Digitech Website

  • EZDUPE Customer Service 877.686.8868 (1 year parts and labor warranty) EZDUPE Website

  • Fender Tech Support 480-596-7195 (Guitars- 1 year limited warranty, Amps- 5 years limited warranty). Fender Website
    PLEASE NOTE: We cannot ship Fender products outside the U.S. and its territories.

  • Fishman Tech Support 978.988.9665 Fishman Website

  • Focusrite In the event of a Manufacturing Defect becoming evident within 12 months from date of purchase Focusrite undertakes that the product will be repaired or replaced free of charge if the product is returned to the authorised dealer from whom it was purchased. Tech Support Email support@focusrite.com Focusrite Website

  • Fostex Tech Support 562.921.1112 (1 year warranty on parts/90 days on labor) Fostex Website

  • Furman For most products, Furman has a very generous Limited Warranty term of three years for defects in materials or workmanship on registered units. For units that have not been registered, the Limited Warranty period is twelve months. Our warranty covers parts and labor, with the term measured from the date of purchase of the new unit by the original owner. The warranty is not transferable. Extended Warranties are no longer sold, but those that have been purchased in the past will be honored as long as the contracted term is in effect.This warranty policy applies only to standard Furman products. RackRider products and Furman "Performance Series" products have a 90 day warranty term. Furman Website

  • Godin 1 year braces and electronics, 2 years bridge, 3 years neck Godin Website

  • Gretsch Drums End User Customer Service # 800-813-1634 EXT 3331 year warranty from date of purchase. Gretsch drums website

  • Hartke - Customer Service 516.364.3888 Hartke's 3 year Unstoppable Warranty.Introducing the new Hartke 3 Year Unstoppable Warranty Program! Melt down your amp? No problem. * Blow up your speakers? No problem.
    * It's simple, IFYOUR HARTKE SPEAKERS OR ELECTRONICS FAIL FOR ANY REASON FOR THREE YEARS AFTER YOUR PURCHASE YOUR REPAIR WILL BE COVERED AT NO CHARGE.

    support email Support@samsontech.com Hartke Website

  • HHB Customer Service 860.434.9190 HHB Website

  • Hohner Toll Free: 800-446-6010 Limited Lifetime Warranty Click here for more warranty information
  • JBL  Tech Support 800.852.5776 (Lifetime limited warranty) JBL Website 
    PLEASE NOTE: We cannot ship JBL products outside the U.S. and its territories.

  • Joe Meek 1-877-JOE-MEEK(USA) Joe Meek Website

  • Kawai The warranty on MP5 and MP8II products is One Year Labor and Three Years’ Parts.
    The warranty on CE200 and EP2 is THREE YEARS PARTS & LABOR! MP9500, ESX, ES5 - 1 Year Parts, 1 Year Labor  Kawai Tech Support Website 800-421-2177

  • Ketron Tech Support number 917-280-6254 Ketron US Website

  • Korg Tech Support 631-390-8737 (1 year parts and labor) Register online within 90 days for 2 year parts and labor warranty (for keyboards only) Korg Website

  • LaPatrie 1 year braces and electronics, 2 years bridge, 3 years neck LaPatrie Website

  • Latin Percussion Wood and Fiberglass Shells LP and LP Matador – 3 Years All other Brands – 2 Years Stands and Hardware LP and LP Matador – 3 Years All other Brands – 2 Years All other Brands – 2 Years Bags & Cases 90 Days Natural Wood Products No guarantee due to non man-made nature of product Timbale Shells LP and LP Matador – 3 Years All other Brands – 2 Years Metal Drum Hardware (rims, lugs, sideplates, bottoms, etc.) LP and LP Matador – 3 Years All other Brands – 2 Years Heads No Guarantee RhythMix Products 1 Year (except drum heads) All Other Products 1 Year 800-622-4569 Kaman Percussion Center direct line 877-KAMAN MUSIC Customer Service LP Music website

  • Lexicon 1 year product warranty. Technical Support at 781.280.0300 between the hours of 11:00 AM and 5:00 PM eastern time Lexicon Website

  • M-Audio Tech Support 626.445.2842 (Lifetime guarantee on manufacturer defects) M-Audio Website

  • Mackie Tech Support 800.258.6883 (1 year limited, 3 years with warranty card returned) Mackie Website
    PLEASE NOTE: We cannot ship Mackie products outside the U.S. and its territories.

  • Marshall Phone: 516-333-9100 Warranty: 5 Years Parts; 3 Years Parts Speakers; 90 Days Tubes Marshall Website

  • Ovation End User Customer Service # 800-813-1634 EXT 333 (Limited Lifetime warranty policy first 2 years you own the product, all parts and labor for anything deemed defective are covered. After that initial 2 year period, the manufacturer will cover the parts for anything deemed defective as long as you own the product, the consumer is responsible for any labor charges incurred in the repair.) Ovation Website
    PLEASE NOTE: We cannot ship Ovation products outside the U.S. and its territories.

  • Parker Guitars 1 year Limited Warranty. Click here to see what the warranty covers and doesn't cover. Customer Service 847.949.0444 Parker Website

  • Pintech Tech Support 800.445.0506 (Lifetime limited warranty). Pintech Website

  • QSC 3-year Limited Warranty. Customer Service 800.854.4079. QSC Website

  • Quiklok(Limited Lifetime Warranty) Contact Tel. # +39-071-7500250 Quiklok Website

  • Roland. Tech Support 323.890.3700 (1 year parts and 90 days labor / 3 years on amplifiers) Roland Website
    PLEASE NOTE: We cannot ship Roland products outside the U.S. and its territories.

  • SKB SKB products are fully warranted against defects in materials and craftsmanship while in possession of the original owner SKB Website

  • SWR Tech Support.818.253.4797 (1 year parts and labor / Workingman, Acoustic and LA Series - 1 year parts and labor / Pro Series- 2 year parts and labor) SWR Website

  • Takamine End User Customer Service # 800-813-1634 EXT 333 (Limited Lifetime warranty policy the first 2 years you own the product, all parts and labor for anything deemed defective are covered. After that initial 2 year period, the manufacturer will cover the parts for anything deemed defective as long as you own the product, the consumer is responsible for any labor charges incurred in the repair.) Takamine Website 
    PLEASE NOTE: We cannot ship Takamine products outside the U.S. and its territories.

  • Tannoy All passive components are guaranteed for a period of five years from the date of purchase from an authorised Tannoy dealer subject to the absence or evidence of misuse, overload, or accidental damage. All active and electronic components are guaranteed for a period of one year from the date of purchase from an authorised Tannoy dealer subject to the absence of, or evidence of, misuse, overload or accidental damage. Tannoy Website

  • Tascam Tech Support 323.726.0303 (1 year parts and 90 days labor) Tascam Website

  • TC Electronics Customer Service 805.373.1828 TC has an interactive tech support website Click here

  • Toca Percussion products carry the following warranties:
    - Limited Edition & Custom Deluxe Series: 3-Year Limited
    - Traditional & Elite Series: 3-Year Limited
    - Toca Player’s Series Drums: 1-Year Limited
    - Toca Hand Percussion: 1-Year Limited
    - Toca Player’s Series Hand Percussion: 90 days
    - Toca Everyone’s Drumming: 6 month limited on head ONLY
    - Toca Everyone’s Drumming: 2 years Limited on shell ONLY
    - Toca Synergy Djembes: 3 month limited on shell and head
    Toca Percussion Website

  • Traynor In Canada and the United States Yorkville offers an "EVEN IF YOU BREAK IT" two year unlimited warranty on most of it's products. Tech Support 716.297.2920. Traynor Website

  • Yamaha Tech Support 714.522.9011 (Pro audio- 1 year parts and labor / Power amps/speakers- 3 years parts and labor / PSR keyboards- 1 year parts and 90 days on labor / Pro keyboards- 1 year parts and 1 year labor / Edrums- 1 year parts and 90 days on labor / Guitars/Acoustic- lifetime limited / Guitars/Electric- 1 year parts and 1 year labor) The P, N, YDP, PF, CP series digital pianos now have a limited warranty for 3 years parts and 3 years labor. Yamaha Website
    PLEASE NOTE: We cannot ship Yamaha products outside the U.S. and its territories.

  • Yorkville Tech Support 716.297.2920 (2 year unlimited and transferable warranty) Yorkville Website You can reach the service departments at the following addresses: Canada & International Yorkville Sound 550 Granite Court Pickering, Ontario Canada L1W3Y8 Phone (905)837-8481 Fax (905)839-5776 Email: service@yorkville.com United States Yorkville Sound Inc. 4625 Witmer Industrial Estate Niagara Falls, NY USA 14305 Phone (716)297-2920 Fax (716)297-3689 Email: service.usa@yorkville.com



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