ORDERING QUESTIONS:

IS THIS A ‘NEW’ PRODUCT I AM BUYING?

ALL PRODUCTS WE SELL ARE FACTORY FRESH except for blems, returns, factory seconds, etc.. which are clearly denoted on our site.

WHAT HAPPENS IF MY ORDER IS NOT IN STOCK?

Sunday to Thursday- we will contact you within 24 hours, Friday- Saturday- by Monday Your credit card will not be charged until it ships to you unless it is a not stocking item.

DO YOU OFFER PACKAGE DISCOUNTS? WHAT IF I SEE A BETTER PRICE SOMEWHERE ELSE?

Call us for possible lower pricing or if you do want lower pricing without ‘free items’

NOT COMFORTABLE PURCHASING FROM US OR WITH YOUR CHOICE?

FEEL FREE TO CALL TOLL FREE with 'live staff' phone service- no button pushing! No endless waiting! Make intelligent and accurate purchasing decisions with guidance from our staff of expert musicians and sound engineers Check out our Customer Testimonials

WHAT IF I WANT TO BUY SOMETHING THAT I DON'T SEE ON YOUR SITE?

Please call us.

PAYMENT QUESTIONS:

WILL I BE CHARGED SALES TAX?

NO SALES TAX is charged for deliveries outside Florida.

IS IT SAFE TO ORDER ONLINE?

SAFE & SECURE - Shopping with a ‘state of the art’ 128 bit SSL encryption using our shopping cart. Verisign approved. Established in 1990 and website in 1998. Click here for more info. We are also ‘HACKER SAFE’ tested and certified Click here for more info

CAN I SPLIT PAYMENT BETWEEN DIFFERENT CREDIT CARDS OR OTHER FORMS OF PAYMENT?

YES.

HOW DO I FIND OUT THE STATUS OF MY ORDER?

Go to ‘my account’, ‘check your order status’ and it will show where your order is on our system along with any tracking numbers

WARRANTY/RETURN QUESTIONS:

DO YOU HAVE A RETURN POLICY?

SATISFACTION GUARANTEED - If not satisfied with your purchase, return it within 30 days of receiving it for a full refund. See Our Return Policies

WHAT IF I HAVE A PROBLEM WITH THE ITEM IM BUYING IN 6 MONTHS AND WHAT IS THE WARRANTY?

Should a product not be working properly you would take the product to a local repair shop that is authorized to repair the brand of product you purchased. This is the same procedure you would follow if you had purchased it from a local dealer. A listing of these repair centers nationwide is usually posted on the manufacturers website. Click here for warranty info from each manufacturer

SHIPPING QUESTIONS:

WHEN WILL I RECEIVE MY ORDER?

In one to six working days via FedEx (we will email you with a tracking number when we ship)- see this map Please note that we sometimes ship from different warehouses so you may not receive a tracking number for those items.

WHAT ARE MY SHIPPING OPTIONS?

They are listed in the shopping cart. We ship FedEx Ground except for very large trucking items. 1,2 and 3 day shipping is available with exact amounts quoted via telephone.

WHICH PRODUCTS HAVE ADDITIONAL SHIPPING CHARGES?

They are denoted on item pages with the brown truck icon and the statement "This item does not qualify for. . ." The actual amount will show up in the your cart as you go through the shopping cart process.

WHAT IF MY ORDER DOES NOT ARRIVE TO ME IN 100% CONDITION?

SHIPPING IS INSURED and if you receive your order and anything is wrong we will take care of it

WHO ARE YOU GUYS?

WHO IS MUSICIANSBUY?

WE ARE FACTORY AUTHORIZED DEALERS for all of our major lines including Yamaha, Roland, Fender, Korg, Alesis, Martin, Tascam, Mackie, . . .since 1990 and we are THE LARGEST INTERNET DEALER in the Southeastern United States for musical instruments and pro audio gear offering thousands of products. Click here for more information about us

REGISTRATION QUESTIONS

What are the benefits of registration?

As a registered customer, you become entitled to special discount plans and promotional pricing offers. These offers would become available to you not only on orders you place at our web store but also to orders through other channels.

I already have an account with you. Do I need to register myself again on your web store?

No. If you already have an account with us, contact our Customer Service; they will give you your login name and password. You can login and then change your password.

Can I place an order without registering my account?

We understand how valuable your time is and our registration has been designed to take up not more than a few minutes of your time. Once you have registered with us, you need not give your address and credit card details on future visits to our shop. This will save you the trouble of entering this information on every purchase you make from us. As of October 20, 2006, customers have the option of using GOOGLE CHECKOUT to complete their Musicians Buy purchases. In this case it is NOT necessary to register at MusiciansBuy.com and we will not be handling your financial information. Instead, Google will take that information and forward to us only what we need to fill your order, (basically just what to send and where to send it). To use Google Checkout, simply choose the Google Checkout button from your MusiciansBuy shopping cart.

LOG-IN QUESTIONS:

I'm having trouble logging in. What can I try?

Occasionally customers may have difficulty logging into the site. This could be due to a number of factors such as duplicate phone numbers or email addresses in the system. If logging in by email address does not work, please try your MusiciansBuy account code or phone number (without any punctuation or spaces). If you still have problems, please contact us via the contact form, or call us at 1-877-778-7845

What should I do if I forget my password?

If you forget your password, click on the Forgot Password link in the Account login page (accessible via the LOG IN button). Your password will be mailed to the e-mail address that you have given as part of your account information.

How can I change my password?

Log in with your current password and click "Manage My Account." One of the options there is "Change My Password."

WISH-LIST QUESTIONS:

How can I add an item to my Wishlist?

There is an "Add to Wish List" link near the "Add to Cart" button on any item page. Be sure you're logged on though or it won't work.

How can I see the items in my Wishlist?

Log in to your account using the LOGIN button at the top any page. Once logged in you should see "WishList" in the list of options.

ORDERING QUESTIONS:

What is a default shipping address?

You may have specified more than one shipping address in your account information. The default shipping address is the address to which your order will be shipped unless you select another shipping address for this order.

What is a default credit card?

You may have specified more than one credit card in your account information. The default credit card is the card that will be charged with the value of your order unless you select another credit card to be charged for this order.

Can I change the expiration date of a credit card in my list?

Yes. To update credit card information, click on Account Info. Click on the "Credit Card Details" button on the Account Info page. Select the card from the list and click on Update Credit Card button.

Can I have more than one billing address?

No. You cannot have more than one billing address, but you can change your billing address by editing it.

Can I have more than one shipping address?

Yes. You can specify as many shipping addresses as you want.We only ship to addresses on file with your credit card company to protect customers and our company due to the high amount of fraud with online purchases related to pro audio and musical instruments. With this policy, we can continue to offer our customers lower prices and better value. If your shipping address is not on file with your credit card company, just call the 1-800 number on the back of the card (it only takes a few minutes) and tell them to put the shipping address in the 'notes section' of your customer file. If you ask to add a shipping address, most credit card companies will not let you so please remember the 'notes section'.

How can I add a shipping address to my address list?

To add a shipping address, click on Account Info. The details of your account are displayed. Click on the Add New Shipping Address button to add a new shipping address. If your shipping address is not on file with your credit card company, just call the 1-800 number on the back of the card (it only takes a few minutes) and tell them to put the shipping address in the 'notes section' of your customer file. If you ask to add a shipping address, most credit card companies will not let you so please remember the 'notes section'.

Can I ship to another address?

Yes.

Can I delete an address from my address list?

No. You cannot delete any address but you could change it by editing it.

How do I make changes to an address in my list?

To edit an address, click on Account Info or the LOG IN button. The details of your account are displayed. Select the address you want to edit by clicking on the circle on its left, then click "Edit Shipping Address."

How do I check the status of my order?

To check the status of an order, click on the Order Tracking button. If you know your order number, enter it and click on the View Order button. If you do not know your order number, click on the Order Summary button; all the orders you have placed with us (both through the web and through other means) are listed. Click on the order number whose status you want to check. The order details are displayed along with the tracking numbers for the shipments made.

How do I cancel an order?

To cancel an order, you must contact our customer service executive either by mail or through telephone and they will give you further information.

ORDER TRACKING

How do I track my order?

Click on the "Track" button near the top of any page and select the appropriate link for your shippin mthod.

How do check my order status?

Click on the Login button and log in if you haven't already. Then click the link marked Order Tracking. Just log on and choose "Pending Orders" or "Orders" then click the button. (Your order is considered "Pending" until is reviewed and approved by our staff. Once approved it becomes an "Order.") A page of all Orders pertaining to your account will be displayed. Click on a line item for details. The order details are displayed along with the tracking numbers for the shipments made. To track the shipment, you must go to the web site of the shipping carrier.