Testimonials
We have had thousands of happy & satisfied customers. Here's what some of them had to say about Musiciansbuy.com:
*Editor's note: The easiest way to submit your comments is to use this feedback form.
May 08:The Roland G7 arrived in very good time. Thank you so much for all the
assistance you all provided and especially to Walt for his information and
his helping me to decide what to order. I have purchased the Tyros2 from
you a few years back thanks to Walt again and I am sure that I will get
the
Tyros 3 from you also as soon as it is available. Once again you all at
Musiciansbuy,com have done an excellent job in getting a keyboard to me.
I look forward to the Tyros 3 and also a V-Synth GT as soon as funding for
these two boards is acquired. And I will be calling Walt again.Thanks again,
Ed
May 08:Dear Mark or Sales Personal, I spoke with Mark in Sales regarding our Casio WK8000 Keyboard that was rattling in the bass speaker.
The buzzing sound has stopped and the piano is playing fine. Please cancel the pick up of the piano. We would also like to commend you, your company and your staff for doing such a wonderful job. When I called to place the order I spoke with Rik, who was professional and courteous. And when there was a problem, he and Mark in customer service were polite, professional and quick to resolve the problem. Thank you so much, TK and Ariane
May 08:Hey Bob....are you the President of the company yet? You should be. You just sold me another pro keyboard,(Roland Fantom G7). You got it to me before the rest of the discount dealers had theirs! I guess that is what sets you apart from the others...number one customer support. I also got this keyboard less than your competition. That's 3 for 3 now! My two keyboards I bought from you last year are doing fine. Yamaha Motif XS and Tyros 2. Thanks for all your help in making this experience a enjoyable one, as usual. Brad H
April 08: Hi, I just wanted to say thank you to Bob in sales. He was very helpful in terms of explaining whether I'd need a punch in/out pedal or not for my Roland 61 Fantom G. If you hear of any training available on the web or reps visiting Austin to explain all the bells on this new board, I might be interested in attending or watching a demo online. Thus far, you guys have been great to work with customer service wise. I can't wait to get my keyboard on May 5th (or something). I'll be sure to recommend you guys to get you some more business. Sarah www.myspace.com/sarahemleymusic (under construction, but you can hear a few tunes set to be released in August.)
March 08: I spoke with Bob before I ordered because I needed some technical help. He was very knowledgable and pleasant to talk to. I could have ordered elsewhere, but I ended up ordering from you because of my experience, since it's so rare to find help like Bob these days. I just wanted to thank you for having someone on staff that understands your products. I will shop here again. -Bill
March 08: Hi; I just received my Traynor YBA-200-2 bass head and TC1510 speaker. I just wanted to say Thank You for the prompt delivery and great service. The units arrived in perfect condition and are really nice. Your prices are the best anywhere! I will certainly be a repeat customer of musiciansbuy.com! Thanks! Gene
March 08: Hello Danny,
Thank YOU for taking my order and *especially* for waiving off the additional charges on the couple of items I had replaced. You really made my day yesterday! I’m really excited about this purchase and have been very impressed with your services thus far. I do hope to come back to your Web site for additional purchases in the future and will highly recommend you to my friends! Once again, thank you SO MUCH and all the very best. Have a wonderful day and a great week!
Best Regards,
Wil.
March 08: Hi, My name is Cordell and I am j ust writing to let you all know how please i was with the customer servce provided to me on my recent orders. I was facing a little challenge lately in trying to secure some accessories at the last minute for my church. My task of accomplishing that goal seemed uphill and impossible, however, Rick made the impossible possible and I am really greatful for the help he provided in getting the PV mixer and versamount 70 delivered to me for service on that Sunday. Today i tried to place an order and asked for Rick but he was on a call for a while so Bob excercise a level of professionalism that's paramount and unfounded, he (Bob), took the time out to explain in details for me all the questions I had, he also provided advise where was necessary. I hope these two guys get a chance to read this mail. Thanks Guys and i will definately be shopping at musicians buy again.
Feb. 08: It was nice to receive a courtesy call earlier this week, letting me know that the shipping will be delayed until April on my Roland electronic drums. I knew this, but it was nice to have someone call me with the assurance.
I had a bad experience with Musician's Friend in trying to order a similar Roland set on back order (long story) and decided to give your company a try. I have to say that the personal attention from your rep was appreciated!
Cordially,
JH
Feb. 08: Awesome! Thank you very much. You guys are awesome. I purchased an electric kit from you a couple years ago and was very happy with both the purchase and your customer service. I want you to know that you're the first place I look to buy products from. Musician's Friend doesn't have anything on you guys. Clint
Feb. 08: I just bought this amp from Musicians Buy having purchased it from Musicians Friend and had to send it back as being defefective, After 3 attempts to re buy it from Musicians Friend I chose to cancel my order with them, as I already knew the Amp and It's features I graded my replacement amp with out even seeing it. So far my treatment from Musicians Buy has been on the plus side,and believe I will continue buying my supplies from them. As a 65 year Old rocker I want to be treated correctly, Musicians Buy does that.
Lou
Jan. 08: Hi Bob. I spoke with you this past Tuesday and just wanted to say that FedEx
Ground rules....box arrived with no damage and the Tacoma bass is beautiful.
I'm glad that I bought it from you.I just placed another order online....you are now my source for music gear!Have a great weekend. Best, Kaia
Jan. 08: I just bought my first guitar from you. i was greeted by an enthusiastic, well informed sales person who really helped me and made a suggestion, which i took, for a different guitar it is exceptional to meet a salesperson on the phone, first time, who is so knowledgable, accomading, and helpful i will recommend your comnpany to several people i know of. George
Jan. 08: Hi, I recently purchased from your company a new Hammond XK-3c organ, which was shipped to perfection. Item is excellent. Thank you! Your communication, pricing and professionalism is exceptional! I had dealt with M.F. and Sweetwater for 15 years, and you are a breath of fresh air. Brad
Dec. 07: MusiciansBuy: I am so very happy with the Yamaha Digital Piano that I bought in July of this year. Everything about it has been so impressive. I'm still learning about the many things this piano is equipped to do. The price was excellent! The Yamaha quality is definitely there. Thank you so much for the free shipping, also. I'm so glad I chose this instrument from MusiciansBuy. Sincerely, Mrs. M. C .
Dec. 07: I recently ordered a Yamaha N100 digital piano from your store. I have to say, that the service I received was great. I ordered on a Monday, and had my Piano, bench, and extras by that Friday! Not only did it arrive on time, but the box was crisp and undamaged. Your customer service there was great, and I would definitley recommend you to anyone who would like to get a great deal, and awesome service. Please feel free to share my opinon. Thanks for everything.
Andrea
Dec. 07: My name is Charles, and I wanted to thank you for your personal attention (and answers to my extra questions), your support team are exceptional and made me feel like a real valued customer. Keep it up and thanks again! Charles, Canada
Nov. 07: Dear Sir or Madame: On late Monday 26 November 2007, I went up to your site looking for an electric piano. I looked at the Korg SP-250 package and what was included in it. I also noticed that there was no shipping charge. I thought that there was some sort of catch at the end but I couldn't find one. So I ordered it. This morning, Thursday 29 November 2007, two men from FedEx delivered it.
When I started to unpack it I noticed that whoever put this package together made sure that the contents would survive any shipping mishaps. This thing could have withstood a bomb blast. After unpacking it I had it put together and it was up and running in no time. What a beautiful instrument.
Now, for the back story. My wife, Jennifer, is a professional pianist and instructor. She owns and operates ....... Studios in ...... MA. I handle the financial end of the business and otherwise just do what she asks me to do(the secret to a successful marriage!). Although our teaching pianos are acoustic baby grands, we have always kept an electric piano in the mix. Recently we retired an old Kurzweil that served us well for many years. Needless to say my wife missed having an electric piano around and asked me if I could get her one for her birthday. That's how I discovered your site. Maybe it was serendipity or karma or whatever, all I know is that I ended up making one of the best business decisions I have ever made by doing business with you folks. Everything that you stated would happen did in fact happen. We got a terrific product that was safely delivered in the shortest amount of time at the fairest price anyone could imagine. I don’t know how your operation runs but whatever you’re doing, just keep doing it.
Just as an aside, ........ Studios is not a “mill”. My wife, Jennifer .......... has been teaching and playing piano professionally for many years. Her colleague, Ann Margaret ...... , is a veteran classical concert pianist and has performed world wide. Our clients tend to stay for a long time.
Not everyone wants or can afford an acoustic piano when they are first starting out. However it is extremely important for a person to learn on an instrument that reproduces the touch and the action of an acoustic piano. A cheap keyboard with less than 88 keys is just not going to cut it. Now we are not dealers, we have no retail sales. If one of our clients wants an acoustic piano, we have people that we refer them to. On the electric end, though, there is no one that we have ever been comfortable with to refer our clients to. Well, I think that our problem may be solved. We’ll give our clients the specs that we feel that they need in an electric piano and then we’ll send them to you.
If you treat our clients the way that you have treated me (which I’m sure you will), then, as Bogart said in Casablanca, “I think this could be the start of a beautiful friendship.” Sincerely, Martin
Oct. 07: I searched the entire USA (literally) and bought my bass from MusiciansBuy. Don't bother looking any farther...THIS is the place! Their staff is knowledgable, their delivery is unbelievably quick, the guitar was packed securely and arrived flawless (complete with all extras) and because I coincidently live a few miles from their warehouse, they called to see if I would rather just come pick it up. I did not get the message right away, and by the time I returned the call, the package was here! Top shelf service!!
Oct. 07:Hey There, I'd like to share a positive experience. I just received my Takamine TAN15C and I couldn't be happier with the guitar and the service provided by Musician's Buy. I ordered the guitar 2 days ago and I already received it. The guitar is flawless and sweet! Your price was also excellent for this guitar. Thanks, Jerry
Oct. 07: Hey guys! I received my Roland TD-3WS drum kit yesterday around 11am and had it setup up and jamming in 30 minutes. Thank you for your excellent packaging, service and sincerely helpful support staff (Ben). I still have an upward climb to learn how to record them (MIDI-wise) but am excited by the potential. Thanks, -Todd
Sept. 07: MB is awesome! Our church received the Roland TD6SXT and the FREE gear today. The set is great. Roland did well by putting each individual piece of the instrument in their own box rather than being put in bags (like other competitors). The free grear is top notch for the set. Thanks MB! Josh
Sept. 07: To Whom it May Concern: I bought a Yamaha DT Explorer on August 21 for my son's birthday. I researched the item (as I always do) vigorously, had my son play with one at a store, etc. and then researched the best price. Not only did Musiciansbuy have the best price, but when I wasn't able to order through your website right away, I spoke to someone on the phone who was helpful, knowledgeable and courteous and ended up ordering it that way instead. Then, after purchasing it, I immediately received emails telling me that the packages had been sent and what the tracking numbers were. When I received the set, there was a couple of pieces missing, so I called and was not at all made to feel like I was wrong or an annoyance. The final package was also sent out immediately with no additional charges to me. My son loves his electronic drumset (and so does everyone else, including his grandmother!) and thanks to all of you, I didn't have to forego his college tuition to pay for it! Thank you for your excellent customer service. You will go highly recommended to all my friends and I will not hesitate to come right to you when getting him his other item of interest... an acoustic guitar. Thank you again :) Best wishes, Tracy
Sept. 07: Sorry I haven't been more in touch, but I have to say Thank You again for making this deal go through. This is guitar that challenges me daily to be a better player simply with it's captifating sound quality. I only put it down when my fingers are about to bleed. I hope your boss knows how well you go out of your way to make things happen for your customers, and you are welcome to forward this note him in my behalf. You are to be commended: I couldn't have imaginged anyone could have pulled this off, but I couldn't be happier. You Da MAN!! Mitch
August 07: Dear Musiciansbuy, Thank you so much for being so dependable and trustworthy with shipping my order. I have ordered many pieces of music equipment from a competitor or yours the past 20 years, and have become very disgruntled by them. I was lied to, order placed and they didn't send the order through, things backordered and they told me that they were already shipped, told that an item was in stock, and then it didn't arrive at my residence for up to two months. I have cancelled orders from them, and received the shipment later - only to send it back. Well, that was my reason for ordering from you. I ordered a Peavey PV14 USB mixer, and your representative was very cooperative and helpful. He told me when it would arrive here, and it came on time. I want you to know that I truly apprecite you and the treatment I received with my first order from you. I hope to continue to do business with you. I know that the "unforseen things" come up, but all I really expect is honesty in dealing with people. You have been that! Thanks Again! Ken , Minnesota
August 07: Dan and Mark a big thanks so much !!! I purchased a Roland v-tour e-drumkit, came to my door with missing hardware, one simple call to you and you guys shine like a bright star in my book, you've made me and my son a loyal customer for life, with this kind of service and better than fair prices, to the people out there that read these feedbacks, CHECK THESE GUYS OUT, THERE GREAT !!!!! MIKE from CT
August 07: To whom this may concern. I am a first time buyer of your products and I am very impressed with your speed and timely delivery. I ordered a Hart Virtuoso Electric Drum Set with a Roland TD-6V Module. Also with that I got a free throne, headphones and foot pedal. No other online company came close to that. Your prices are great too. All of those products are of good quality and I would highly recommend to my friends to use your service. I hope that you keep up this great service. If i need anything else in the future, I would definitely order from you. Thanks Again. Rick
August 07:I would like to thank you for your service. I have my PSR S-900 in perfect condition and the mic. you've sent me, Apex 460, is incredible. On such a competitive market you guys are outstanding !!! I will recommend you to all my friends. Thank you again and you have a new loyal costumer. Best regards, Andy Huntsville, AL.
June 07: I purchased the DTXREME IIs, and it was my first time purchasing something this expensive and large over the internet. I was impressed with how secure I felt with the process, how well informed I was via looking online at my order status. Customer service even called me to inform me my order would be back ordered and when it would arrive--I was impressed by how timely the shipment was received--it was there a day earlier than promised. I also contact customer service a couple times with questions, and they were helpful and friendly. There hasn't been any problems with any of my multiple items/packages. From what I have read from other customers, is that MusiciansBuy really stands by their products. Thank you for giving me a great buying experience and great product, I would definitely recommend you and buy through you again! Clint
June 07: Carl, I want to thank you once more from here. You were extremely friendly and helpful. The moment I talked to you I knew I had to use Musicians Buy for my purchase. My order shipped form Canada to MusiciansBuy, and it was shipped to me the same day as they got it. And you know what, I had my guitar on my hands the next day. Best of all, they didn't even charge me until they get the guitar, unlike the other company who charged me 1.5 months in advance and wouldn't even guarantee that I'd get it. The guitar looks great, it was nicely packed and arrived in perfect condition. If I want to order any musical instrument again, Musicians Buy is the first place I'll look. and if anyone asks my opinion I definitely suggest these guys, you really don't need to look anywhere else. Thanks again for being so nice and professional. Best wishes from Ogul.
April 07: I'M BACK!!!! Bob, you did it again. Your outstanding service from last years Tyros 2 deal, brought me back to buy a Yamaha Motif XS synth. Not only was your price the best on the internet, but you also were right on the money about the time when you would receive the item from Yamaha. All other internet music companies were off by a month or two. Also, thank you for spending a lot of time explaining Cubase4 to me that I bought from you a month ago. You really go the extra mile for your customers. I will be buying from you whenever I need anything musical. Thank you. Brad
April 07: I just ordered a Marantz CDR from you guys. I went with you guys originally because I saw you had good feedback when I searched through Froogle. Then I saw you also threw in a pair of Behringer headphones and I was hooked. I placed the order on Tuesday morning - maybe near noon. I got a notification Tuesday night that the order had shipped. And it came in this Friday. Great job! I am very impressed with the speedy delivery. Thanks for the great service. Sincerely, John
April 07: Last fall I ordered a Yamaha keyboard from you, for which Yamaha was offering a $100 rebate. Before filling out the form, I threw away the box, and you wrote a letter asking them to honor the rebate. When they did not honor it, I sent you an email telling you that they had not done the right thing. Well, you obviously contacted them, as I just received my rebate today. THANK YOU! I would definitely purchase from you in the future, and, by the way, piano lessons are going well. Thanks again, Raven
March 07: I purchased a Conn 8dr french horn on February 20, 2007. Thank You for outstanding service! The horn is beautiful, and your customer service is truly the "BEST" Shelle
March 07: Carl, I wanted to take a moment to thank you for the wonderful service we received from you. My son is thrilled with the trumpet you sold us and his teacher is very pleased with his progress playing on it. I was most impressed with your quick and friendly service. I will definitely recommend your company when the opportunity arises. Thanks again, Ursula
March 07: Dear Sean, I had previously written regarding the loss of a keyboard which was due to be delivered to my daughter, Robyn, on her birthday in February. I would like to thank you for your prompt attention and your willingness to send a replacement immediately. I'm happy to report that the second keyboard was delivered on March 6th as scheduled. Although Robyn has not yet unpacked it, she is delighted with her gift. Once again, Thank you. Rhonda J.
February 07: Guys, I just wanted to thank you for such an easy deal!! I just purchased a Yamaha DT Extreme from you guys and got it on my doorstep last night. After unboxing and putting it all together, I just shook my head at the ease of everything, from start to finish, with this purchase. And the price!! I feel like I got the best deal I could have possibly gotten without actually stealing these drums!! AMAZING!! You guys are great...never buy from anyone else! Nick Columbus, OH
February 07: The individualized service and your passion to ensure that I purchased what I needed/desired supercedes ANY retail or another internet site in the 30 years I have been a shopper in this good ole' USA.... I never dreamed I could get a keyboard without first touching the keys, and making sure it felt right for me. Walt and Carl just led me by the hand and I now have a keyboard that is a PERFECT fit.... Unbelievably grateful! p.s. Go Roland! Cheri making music in New York.
February 07: THANK YOU for the awesome service. I have been involved with music merchants for many, many years (both on the buying and selling ends) and I was slightly nervous about ordering from a company that I had never heard of. The communication was excellent, the speed of fulfilling the order was superb, the price was beyond fair, and when I called last weekend to inquire about the drop ship, I wasn't treated like I was some unknown customer you'd never heard of. It was nice to speak with someone on the other end who could form a complete sentence without a lot of ahs and ums and was able to give a direct, concise answer to my question. All the merchandise arrived in pristine condition (despite the heavy weight). A-one service the whole way around - BRAVO! Thanks, Norm
February 07: This is just a quick note to once again express my sincere thanks and appreciation to Danny for everything he did to make the entire experience of ordering a Fender Custom Shop guitar a real pleasure. The guitar is amazing, and I can't begin to tell you how pleased I am with it. Thanks to Danny, I will purchase all my musical gear from MusiciansBuy. Absolutely the best online musical instrument shopping experience I've had, and thank you again Danny for making that possible. With gratitude, Anthony
January 07: I received the H4 and I want to thank you so much for telling me about this unit. I am in love with it and as soon as i get to use all of it's features, i will probably marry it. This has got to be the best toy that I have purchased in many years and I have to thank you for it. Thank you for your professional advice and for handling of my order in such an expeditious manner. Take Care. Steve
January 07: I just wanted to thank you guys for such incredible and helpful service. I wanted to buy a ZOOM H4 portable digital recorder for my husband for Christmas but it was on backorder. You were very helpful over the phone in helping me decide whether or not to get something else (even though I didn't know what I was talking about!) and I decided to wait until 1/15/07 for the H4, even though it would not be here in time. However, to my amazement, the very next day I got an email that my order had been shipped, and it arrived four days before Christmas. Thanks for the great service. Next time we need to make a gear purchase you know where we'll be looking first! - Molly
January 07: I just wanted to let you know that I received my Seagull S6 left-handed guitar (with case) today and am very pleased with it! The difficulty and frustration I had in finding one was negated by the attention of your sales rep, who seemed to take my problem as his own. I ordered it on December 16th, but because the manufacturer was closed over the holidays, he told me it might be late January before I could get one. I received it on January 2nd! I know he went to a lot of trouble to find a left handed S6 and I really appreciate that. I am just a beginner, but I will always keep you in "My Favorites" for all my future guitar needs. Thanks again.
Pete from Texas
January 07:This is Nick from Pennsylvania and my dad has just ordered me a yamaha DTXP III for my birthday. It arrived today and I set it up. I didn't expect to get the drumset until friday so I was very satisfied on how quick it shipped here. Everything works and it sounds great! I just wanted to say that I am very satisfied with the prices and service. You guys didn't try to rip me off like the local drum shops. You can definitely expect me to be back for more products. Sincerely, Another satisfied customer.
Testimonials 2006
Testimonials 2005
Testimonials 2004
Testimonials Prior to 2004
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