Customer Service - General Information
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We have had thousands of happy & satisfied customers. Here's what some of them had to say about Musiciansbuy.com:
*Editor's note: The easiest way to submit your comments is to use this feedback form.
Just letting you know I received the Allen & Heath MPS12 power supply ordered from Musicians Buy.
That's just about as quick and effortless as possible! Thank you very much for your expert handling of this order.
The power supply works perfectly, is very compact, and WAY less noisy than the power supply inside the desk. Much relief to my ears in the studio!
Thank You Mr. Mann
I received my guitar and must say I am beyond words at the level of professionalism I received from every person that I spoke to or had any contact with from your company. I was shocked to received my guitar when I did, I expected it to take longer but it got to me quite quickly. I will definitely be a returning customer.
Thank you very much
Just wanted to express my complete satisfaction with the purchase I recently made from these guys. Their pricing was the best I found, and the transaction went smoothly. They even called after I received the item to make sure I was happy with my purchase. Musiciansbuy.com is a class act, and I'll buy here again.
Hi Chad, I love my new Seagull guitar! Thank you again for the good advice - a few people said I made a good decision buying this brand/style of guitar. A pro also said he owned the same guitar when he began playing and really liked it. He's now upgraded to the $3,000 model. I will definitely recommend your site to friends - you were really helpful throughout the process. Cheers, Catherine
Hi Chad – it just arrived at my office and seems to be in perfect shape. Many thanks for chasing it down and getting it here. I appreciate your help. You have been a good person with whom to work.
all has arrived... no time to unpack it! will hope to start my new musical career saturday (haha....my family will be astounded at my prowess!!!!) thanks - fun doing business with ya, have a successful holiday and a blessed Christmas tide!
Thanks Chad! The customer service that MusiciansBuy provides is second to none! This is why I continue to do business with you! By the way, The kit is Awesome!!!
Chad, Thanks for your expertise and professionalism. It was a pleasure doing business with you guys! -- Mark
Thanks Chad, Very pleased with transaction. Everything that I hope for: great price, prompt reponse to enquiries, arrived undamaged, and a follow-up. Will return and recommend for future purchases. Regards, Wayne Tattershall
Bob, I came into the office to email you and found your email! Yes, I got the piano and my husband got it all hooked up and I love it. The bench is to come today. I was telling my husband yesterday what a pleasure it was to do business with you because you were always available when I called, you were friendly, and answered all my questions. Thank you so much.
Hi Bob! We have been meaning to write to you to tell you how much we appreciate your professionalism and your ability to get us the Euphonium we needed so quickly! Thank you so much for all the extra effort and knowledge you put into securing the instrument and making sure it was shipped properly and on time! We cannot tell you how excited we were to know it arrived (even before we did)!
It was a crazy week coming off of the DCI Championships in Indianapolis and then heading to Arizona to move our son in at ASU. You made the process so much more enjoyable and a lot less stressful. We sent our son off on a very positive note with his new instrument! J
We will most definitely look to MusiciansBuy.com (and you) for all our future gear!
The Hughes Family
Hey! Just wanted to let you know I received my ukulele and its perfect! Thank you and your staff for your courteousness and help. The packaging was done nicely and I enjoy that you sent a catalog and Kala promotions. Keep up the good work! -- AM
Chad, I absolutely love my new Seagull, and you guys did a great job to make my purchase a very pleasant experience. I've already told all my musician friends to check you out next time they are in a shopping mood. Thanks for follow-up Best Regards, Dave
Chad, I played it last night for the first time. It was awesome. Also, your service was awesome as was the prices. I still can't believe the deal I received. Thanks so much and I will tell everyone I know to shop with you. I must say, this note is proof of your great customer service. I really like you guys!!! -- Dale Traylor
Hi Bob, Thank you for all of your exceptional guidance and help concerning the purchases we've made lately. The stands did reach us and are working out very nicely, indeed! I will make certain to call you with any other gear our department may have need for. Musicians Buy is a winner with such personable and helpful representatives such as you. -VH
Talk about excellent service, Bob Chapman and his staff at MusiciansBuy.com really went an extra mile to get me a hard-to-get musical intsrument. I couldn't be more delighted with the gear I received and the whole shopping experience I had with MusiciansBuy.com. Super Top Rated sales service. A++++.
Hi Bob, I love the Godin A4 you sold me and wrote about it, Musicians Buy and you in my blog. If you want to check it out,here's the link: http://www.openmindedmic.com/?p=956. If that doesn't get you right to it, go to openmindedmic.com, click on blogs and then Prof Dave's Guitar Buying Advice - it's the top item. I'll be in touch for two more instruments (J Bass & Martin CPA3) soon. Dave
A note of thanks and appreciation for a job very well done. Last week I received my Godin A4 semi-acoustic bass and it arrived beautifully packed and perfectly set up. The price that I paid was incredible, communication was outstanding and needless to say, I'm totally pleased with the purchase. I'm a professional musician and I now have a new (and better) place to buy my instruments and gear. DM, Margate, NJ
Hi Carl, I just wanted to write and let you know how the Yamaha GC41 Classical guitar I purchased from you last November is working out. I couldn’t be happier !! The spruce top on the guitar is starting to really "age" now and it sounds better every day. The bass notes are beautiful and have a pipe organ tone to them. The Honduras rosewood also sounds great and the mid and high notes are very clear and precise. Thanks for helping me decide on this guitar when I was looking at them, it is truly a beautiful guitar and sounds as good as it looks. -- Don
Hang on to Bob Chapman. I called with a couple questions and he sold me a Martin guitar. He was very helpful and struck me as sincere and credible (for a musician). Well done.
I just want to thank you all at MusiciansBuy for the great Customer Service and very fast shipping for a discontinued item I have been in search of for quite some time "Yamaha PCY130". It arrived yesterday 2/4/12 sooner than expected. I will be back, and make no mistake I will promote your site/business with everone I know that is in need of musical gear. Again Thanx a million, RW (a 1st time but not last time customer)
Dear Musiciansbuy, I just wanted drop you guys a line to let you know that my Seagull Maritime SWS SG QI arrived today. Once you guys Fedexed to Ohio it arrived right on schedule. I could not be happier with my experience shopping with you guys. You had the best deal on this guitar (and many others) hands down. Noone was even close to the price you guys gave me. Because the item was not in stock at your store you had to order it directly from Seagull and you told me it would take about 2 weeks. I ordered it on 1/02/2012 and it arrived today 1/20. So it was just a little longer than you initially told me but not by much. Anytime I called to check on the status of the order I was able to talk to a friendly associate who spoke English clearly. All in all I think I spoke with Carl on a couple of occasions, Bob on one occassion and I think Mark was was the other person I spoke with (I can't recall the name with certainty but I think it was Mark). Everyone was super friendly and helpful. The guitar arrived in it's case and it is BEAUTIFUL. It sounds better than I hoped it would. Very, very, very impressed with you guys. I will be happy to bring my business to you in the future. Keep up the good work.
Just wanted to say thank you so much and it was nice doing business with MusiciansBuy.com. First, I was hesitant to place my order online because if it went wrong, it will cost me a fortune but after reading the customer's reviews I was impressed. People are very polite over the phone and are always on top of the situations. Most of all, you are very honest. I have placed my order online for AP-620 Casio Celviano digital piano last Jan 7, 2012 and I got it complete Jan 12, 2012 which is earlier than what I expected. To all MusiciansBuy.com, I salute you and will be happy to recommend you to all my friends and to others. I would love to do business with you again in the future. Happy customer, Alex
To All The Folks at musiciansbuy...thank you-all very much....my guitar arrived Friday/Dec16/ at my depot in in excellent order/ Top Notch Service from everyone I spoke with. To all of the staff we wish a Merry Christmas & looking forward to future contact........."amazing"....all the best Greg & Hanna.
Mark, Thank you for the follow up on this email. I greatly appreciate the efforts that both you and Bob have provided me. Your customer service is exceptional. I did receive the replacement tubes for my HK Tubemeister amp from Yorkville. I will replace the tubes this week and will let you know if the noise from the amp is still a problem. -GG
Bob, Last June I ordered a Yamaha guitar. It had a factory defect. When I called about it, you immediately set out to corret the problen. You agreed to ship a LaPatrie guitar for the same price. I really like the LaPatrie. I was impressed with your customer service efforts. It spea ks well to your and your companies integreity. Thanks, LB
I just wanted to say what a wonderful experience it has been to do business with you! I recieved my Seagull Artist Mosaic 2 days after placing the order. The price was unbeatable as is your customer service. I really love the guitar too. Thanks guys! Alan Cargile.
I just received my Seagull S6 Original with the Tolex hardshell case included. Wow! They are both perfect! Godin did an outstanding job handcrafting this S6 and MusiciansBuy an outstanding job inspecting, packaging and shipping my order from Florida to Delaware. Of course, I can't leave out FedEx doing a great job with the delivery. It's so refreshing to order and receive an outstanding product with outstanding service and... at a great price. You can count on me to be a returning customer! Thank you so much, JD
Thank you so much for helping me with this order. I absolutely love the guitar! I appreciate the extra effort you put in. The guitar was well packaged for shipping and arrived in excellent condition. Thanks again for everything!
I feel it is my obligation to share this customer service story. I found an AWESOME deal in Google-Shopping on a discontinued product in an open box, so I took a chance on a dealer I have never used. I thought "bait-and-switch" when they called me to say they did not have that item, for which I had already paid. But far from it. I told them I was really looking forward to that product at such a great price, and they managed to find a CURRENT model in an open box, and shipped that to me at no extra charge, though it was listed on their site for more. I'll add MusiciansBuy to my list of trusted online stores.
Just wanted to thank you. I recently purchased a Seagull Grand Parlor from you. I was very impressed when I recieved it, as it was so well packaged and shipped so quickly. So nice these days (and rare) to get service like that. I will highly recommend you guys to others. - Steve
I just purchased an M388 , including 2 speakers. Today 3/26/11, thank you for all of your service, this is the second time that I have bought something from you, and have been very happy. --SC
Just got my Martin DCX1E guitar today -- what a beautiful sounding guitar. I had waited 30 years to get a Martin. I am so glad I found Musicians Buy web site on the computer and Mr.Chapman quoted me his best price on it, I couldn't pass it up. What other companies was charging just for the guitar, I got the case with mine for the same price. Thank you so much Mr.Chapman. When I called him on the phone he was very nice and helpful and I had all of my questions answered. My guitar was shipped to me well packed, no problems with it, and the shipping was super fast. I highly recommend Musicians Buy to all my friends! What a great company and fine people working there. --Hollis Jordan
So many new options on the XK3c , so little time. Shopping at MusiciansBuy has truly restored my faith in the retail industry. I can't thank Mark and Bob and all of the other folks at MB enough for handling my purchase. A Hammond Organ was shipped with a dead pre-set key.(Kudo's to Hammond also for jumping right on my inquiry and working with MB. It was the first time any of us had heard of this type of problem with a Hammond product). MB immediately shipped a replacement unit with free mailback tags. Obviously the replacement was also brand new and works flawlessly. I'm late in giving this testimonial because I can't get enough time with the new keyboard. Everyone should shop with MB. The best pricing, service and product of any of the online stores. PERIOD. Call these guys for a price, you won't be sorry. -BH
This was my first order with MusiciansBuy. I ordered a Yamaha Tyros 4 Keyboard, TRS-MS04 Amp, LS7 Stand, and the 1GB Expansion memory card from you on 11/4. Delivery was in just 1 week- as you promised; and with no problems. Your service was impeccable, as well as your expert advice. You delivered, when the local music store could/would not. I am impressed; my future orders will be with MusiciansBuy. The Yamaha Tyros 4 is every bit the excellent keyboard I thought it would be- 10 points out of 10. -- Leonard Young
I just wanted to let you know that the guitar I ordered on Monday arrived today. It is a beautiful instrument and I must compliment you on the terrific service you have provided. I ordered it on Monday and the guitar arrived in perfect condition on Friday. Coast to coast in five working days and no damage. MusiciansBuy is the best!
Thank you SO MUCH for helping me order the new Tyros 4 keyboard and accessories this morning! I remember how pleased I was with your company and its policies when I purchased my original keyboard...and you certainly have NOT disappointed me with this order! Thank you again for your kind and professional assistance! Very sincerely, David Herlinger
First of all, I'm just speaking based on my experience. I have already received my order through your company. It is really superb! I really appreciate everything. Special mention to Bob Chapman who gave me a good deal on my order and tried to understand what I needed. Mark (sorry I forgot the last name) also assisted me and gave useful information while I was tracking my order. As of this day, I was just charged with the agreed price for my order - no hidden charges, add-on charges etc. Customer service was also really personalized unlike in Musiciansfriend.com where they were obviously just trying to get/earn money from you without taking into consideration what you really need as a musician. I'm sure glad that I trusted MusiciansBuy.com for purchasing my new Hammond organ. Looking forward in making business with you soon!
Hi Folks, Just a quick note to tell you how great I think that you are! In life, we are quick to hear complaints but we seldom get compliments for great service. I certainly appreciated your service to me! The new mixer (Behringer Xenyx 1204 works better than I thought that it would for my purposes. Your great prices, communication and prompt service make you an asset to the business community that operates on-line! If possible, I would like to put your logo on my website. Others (especially those that I know from Fort Lewis College and the radio community)should know about the service that you provide and the great deals on the products that you carry. I would love to help spread the word! Sincerely, Mr. S.M.
To all of the people who work at MusiciansBuy -- I own and operate a recording studio outside of Pittsburgh, PA. As you can imagine, I have ordered a lot of equipment from many different outlets over the years. I wanted to drop you guys a line to simply say this: your company has been the most professional that I have EVER dealt with. You have answered all of my questions completely, and taken care of me with unbelievable speed and efficiency........ you run a really fine business, and I am glad that I found you. You can be sure I will be ordering more from you in the near future. I will recommend you to all of my fellow studio owners, and my musician friends as well. Sincerely, JC
I purchased a Simon Patrick Woodland Parlor Guitar from Musician's Buy and would like to say that the customer service, product, packaging and shipping were all excellent. I've shopped with many dealers of musical instruments online and Musicians Buy is by far the best!!! If I am in need of any musical equpment I will buy again from you. I will highly recommend your company to my associates. Thanks again for this smooth and pleasant transaction. Best regards, Jim Dorunda
I recently had the pleasure of buying a Godin Freeway SA guitar from you.
I had a slight problem when I tried plugging the guitar into an effect I had bought someplace else. It appeared to be the guitar, and as soon as I contacted you, you stepped up and immediately took ownership of my problem.
You contacted Godin on my behalf and made arrangements for me to bring it in to a local service center to me, I am around 300 miles away.
You treated me the same way I would treat myself. And I really appreciate that. I know there are some companies who sell things on the internet to people outside of their area, and figure that once the customer has paid helping the customer is no longer necessary. I was happily surprised that me being a nobody, you treated me as if I was the most important person in the world.
Based on my experience, anyone anywhere can feel comfortable buying from you knowing they will be treated professionally and with care.
A new customer of yours now for life.
Apr. 2010 I would like to thank everyone for the kindness and help I receicved to get through the many problems that I had. The problems were from my not knowing the paypal system. The many phone calls and advice to help me were always freindly. I got help many times from Zack in Processing. My Keyboard is being shipped because of the kindness and help they gave everytime. Real Nice People and good service. Richard T Bishop
Just a note to let you know the Roland Piano and all the trimmings arrived safely on Tuesday as your predicted. Thank you for making the shopping so effortless. I know my nephew will be delighted with his graduation present. If you need a testimonial, put me on the list of very satisfied customers.
Again, thank you for your help.
Just a quick THANKS for a perfect telephone transaction. The Casio P-130 keyboard (with stand, pedal board and bench) turned out to be perfect for the Rose Lane assisted living facility at The Village At Filmore Pond. It arrived so quickly that I couldn't get there to set it up for a few days, and the residents were bouncing with anticipation! Your idea of "B" stock is my idea of near mint. Except for a few fingerprints, nothing would suggest that the unit was anything less than New! Assembly was a snap; only bad part was catching all the styrofoam peanuts. The pedal board didn't tighten to my satisfaction but a couple of nylon washers took care of that. Love the pedals! The keyboard's touch is fantastically better than that of my Studiologic 800 controller. Now I'm more anxious than ever to get rid of it. The volume and sound quality is fine for the room and audience. I wasn't expecting a Steinway Grand, and didn't get one, but I'm satisfied with what I hear from the internal sound system. Carl, it's obvious that you know that every sale is an opportunity to gain a loyal customer. Know that my first call for anything musical will be to MusiciansBuy!
Mar. 2010 Hi Bob I'm sure you have many customers and might not recall but I phoned you directly and did order the Etude by phone. I love the guitar and am very pleased with the professionalism of the whole transaction. Will always check with you first before I buy any guitar. Thanks again. Joanne
Feb. 2010 Hey BOB this is mehrooz. I'm so sorry I got so bussy in last 4-5 days, but I just wana say a big tanx from me and my friends to u and your teem because of nice and honest job that u did in my pa2xpro shopping.....so you are going to have all of us shoppwith u plus who ever we know .... tank u again and hope your business get bigger and better and greater, just keep doing what u doing you'll have lots of customers.....
Feb. 2010 I just wanted to comment on my recent order with MusiciansBuy. I received email information from Bob Chapman early the next morning after submitting a question the evening prior. I purchased and received my Traynor Bass Amp with the best pricing possible...and I mean the BEST...after researching Bass amps for almost two weeks, MusiciansBuy is the tops. I will be back and specifically asking for Bob!!!
Feb. 2010 Just wanted to thank Bob Chapman for excellent customer service and getting my Alesis DM6 drum kit to me from South Fla. to S.E WI. in 3 days!!!! Excellent service, great pricing and super fast shipping! Lovin the kit! It's the perfect practice tool! I wil
Dec. 09 Hello, I just got my Seagull original and the free case special yesterday. I just wanted to write to say thank you! It is awesome! The shipping, once you got them in, was very quick. This is an investment that will last many years. The only problem is that I will be having to share this with my boys. I will definitely shop with you again should we need another if they decide to persue playing. Thank you, Laura
Sept. 09 Hello, I recently purchased two Martin Guitars from you. I would like to take this opportunity to thank you for the excellent service and pricing for your products. I have not done business with anyone else that was more professional, efficient and pleasureable to deal with. As an Internet based business, these characteristics are very important to the sucess of a business and I can only assume MusiciansBuy is extremely successful because of the way all your staff conducts themselves. I can assure you that I will not hesitate to do business with you in the future and will fully endorse your business to others looking for musical intruments or related products. Thank you very much, Chris Chimits
Aug. 09 Speaker cables were received on friday approx. 10:30 speakers were also received 10 minutes later in larger truck. I want to thank you guys for being patient with me you and your people are excellent to deal with I would highly recommend you to anybody that needs music supplies. --Rich
April 09 I wanted to say that besides the fact that this is a very nice instrument at an unbeatable price, the service provided was EXCEPTIONAL! The guitar was shipped 2 hours after I placed the order and I received it only 4 days later. I was extremely impressed and look forward to ordering from you again. Brian
April 09 Danny,
I received my guitar (Martin SWDGT) on Wednesday and have been so busy playing I haven't had time to email you to tell you how much I like it. It is the fourth guitar I've owned and it is the finest. I appreciate receiving it so quickly. I also wanted to say how much I like your website and how easy it is for someone like me who is computer handicapped to get around on it. I'll be looking for another guitar in the future and I'm sure you'll be hearing from me again.
Thanks so much, Randy
March. 09 Hi, I am sure you get plenty of complaints, so I wanted to take a second to let you know how delighted I am with your company. I recently bought a Casio digital piano package. It started with Bob on the phone who was very helpful and a pleasure to deal with. I placed the order on a Monday afternoon and was AMAZED to have the piano on Friday at noon. Everything was perfect - well packaged and complete. Also, your price was the best on the internet, especially with the free shipping. Thank you so much.
Mar. 09: I ordered a Korg Digital Concert Piano (Korg C720) on March 6 th. The piano was shipped via Old Dominion and arrived in Seattle in six days, was transferred to a local delivery service and arrived here on the island a week later. The shipping carton was a mess, opened and punctured in several places, but due to good internal packing the piano itself arrived in good shape. It is now up and operating beautifully. The assembly was a snap even done by one person and on a second floor. The piano is an absolute delight, and I couldn't be more pleased. Every function is intuitive and simple. the touch and sound are magnificent, and it just looks nice in the home. I can not think of a better mid range digital piano for classical music. You guys are tops. - Peter
March. 09 I received my Tyros 2 stand (order #91052) yesterday and couldn't be more satisfied. In dealing with the MusiciansBuy sales manager, my faith in genuine customer service has been restored. Thank you for your attention to my situation and be assured that I will be a return customer for future musical merchandise. Jesse
March. 09:To Whom It May Concern: I've just become a MusiciansBuy purchasing customer in large part as the result of first-class treatment by sales representative Mr. Bob Chapman. Mr. Chapman's knowledge base, amiable personality, and overall professionalism not only guided me through some rather difficult decision-making but also assisted me in product selection and item options.I cannot say enough to laud Mr. Chapman's hard work and conscientiousness in a time in our society when such virtues are, unfortunately, a rare commodities.Dr. Wong.
March. 09:Bob, thanks again for your help today - it was a pleasure chatting with you.
I am amazed to say I have already received shipment and tracking info. All I can say
is good-bye Musician's Friend and hello Musician's Buy!
You guys are the best - you are definitely my new music store. Thanks again. Rob
Jan. 09:Walt. Just wanted to let you know the Larrivee LO3 arrived on time in Wichita and my son absolutely loves it. This ax is an exceptional bargain for the price. The action is set just right and it has a great tone and full sound. I've played guitars costing 3 to 4 times as much; this one easily stacks up against many of them. All in all I am a very satisfied customer and appreciate your assistance on this purchase and will recommend your company to others. Zeb
Jan. 09:I just wanted to take the time to say how pleased I am that I did business with your site. The price for the drum set I ordered was the cheapest I could find anywhere. Shipping was free and the item arrived when it was supposed too. The order was complete, packed well and just to take it over the top you threw in some free stuff. You have a customer for life, keep up the good work. Sincerely, Charlie
Dec. 08: First time using Musicians Buy. Was a Musicians Friend guy. I got a lot of technical help from your salesman Bob, who was knowledgeable, polite, and VERY helpful. He told me what would work best, explained differences, etc. Made me comfortable with my purchase. Turns out speakers too big. Mark in customer service also extremely helpful - called FEDEX for me when they were slow, expedited shipment of new stuff because we have gig. THESE GUYS WERE THE BEST !!!! Sincerely, Jim
Dec. 08: Mr. Chapman, Thanks again for your call, letting me know that the Fender JA-90 guitars are backordered. It is nice that you're willing to send me part of my order, so I'm not empty handed on Christmas! I also appreciate that you folks contacted me so quickly and that you ensured everything in my order was corrected. Whenever I see any opportunities to post my review of Musiciansbuy online, you can bet I will give a glowing review of your professional response to my situation and the way you professionally dealt with it! Sincerely, Scott
Nov. 08: Bob, Hi ... this is awesome! Well ahead of the late Nov/Early Dec estimated timeframe.You were most helpful re this Godin model. Other dealers, closer to Boston, I spoke to just said "it's discontinued". Your call to them was what made this sale.The guitar is just what I was looking for... a high quality , recording optimized guitar.Thanks again for our help, and the quick production work from Godin.If you ever want/need a customer reference, recommedation etc .... please write.Thanks,Kevin
Nov. 08: I am very pleased with my recent purchase from musiciansbuy! i am also very pleased with the courtesy,respect and understanding that i had experienced with sales reps Bob and Danny. i would like to suggest to anyone who is considering any musical needs,to seriously consider musiciansbuy as their one stop shopping store. the prices are outstanding,the service is great,and the product quality is the best. bill n.j.
July 08: Now I'm happy. Thank you for putting up with me freaking out. It turns
out that our singer was in Phoenix Thursday. He dropped by the FedEx
location and picked up the bass without a hitch. So everything is
fine. Last minute, but fine.
It's not as easy to play as I had hoped. I've no problem with that.
It's now a living room practice bass until another acoustic gig comes
up. Some of the best electric guitarists I've known practice on
classical guitars. My stingray will be a cakewalk by comparison. The
tone is different from the "naked" Tacoma basses I've played. I'm not
sure that's a bad thing. If anything, I'd say the difference the gloss
makes is more volume. I played with a guitar and banjo and was plenty
loud. It is also more responsive, like an ABJ250 with a laminated
back. I don't think it's as warm as the naked Thunderchiefs. That's a
small price to pay since it's absolutely gorgeous. Not Overdone like
the ABJ25C (in other words, I'm cured of my Breedlove infatuation). It
matters not that this is a production bass.
I've actually had a Luthier design and build me one. It makes a good
decoration at my father's house. Also, I sweat in church at these
outside gigs. Without the gloss, I would have ruined the finish on day
one. I am officially certain that I've got the best acoustic bass
money can buy.
Kudos to Carl for taking the time to introduce me to this bass. I'm just a country bass player on a sand dune west of Phoenix. Carl
treated me as if I toured with Montgomery Gentry. It was refreshing to be taken so seriously. Thanks guys Glenn
June 08:Your staff has treated me with the utmost professionalism and empathy. While I know my order was extremely small compared to the majority of your customers, it was very important to me. I cried when I saw the damage to what I considered a work of art.I have another guitar (with a hard case) on the way. I am sure my son will cherish it. Due to the most unfortunate of circumstances, I am now a customer for life.Thanks, Rob
May 08:The Roland G7 arrived in very good time. Thank you so much for all the assistance you all provided and especially to Walt for his information and his helping me to decide what to order. I have purchased the Tyros2 from you a few years back thanks to Walt again and I am sure that I will get the Tyros 3 from you also as soon as it is available. Once again you all at Musiciansbuy,com have done an excellent job in getting a keyboard to me. I look forward to the Tyros 3 and also a V-Synth GT as soon as funding for these two boards is acquired. And I will be calling Walt again.Thanks again, Ed
May 08:Dear Mark or Sales Personal, I spoke with Mark in Sales regarding our Casio WK8000 Keyboard that was rattling in the bass speaker. The buzzing sound has stopped and the piano is playing fine. Please cancel the pick up of the piano. We would also like to commend you, your company and your staff for doing such a wonderful job. When I called to place the order I spoke with Rik, who was professional and courteous. And when there was a problem, he and Mark in customer service were polite, professional and quick to resolve the problem. Thank you so much, TK and Ariane
May 08:Hey Bob....are you the President of the company yet? You should be. You just sold me another pro keyboard,(Roland Fantom G7). You got it to me before the rest of the discount dealers had theirs! I guess that is what sets you apart from the others...number one customer support. I also got this keyboard less than your competition. That's 3 for 3 now! My two keyboards I bought from you last year are doing fine. Yamaha Motif XS and Tyros 2. Thanks for all your help in making this experience a enjoyable one, as usual. Brad H
April 08: Dear Carl,this is for giving you my apreciations for your great work,
My collegue for whom I bougt the fluegelhorn is very happy
about quality and price. and so I am also.The flugelhorn arrived nder best conditions on Thursday.Will give my best recomendations to all my friends.Have a nice week rgds
April 08: I'd like to state
for the record how VERY pleased I was with my experience with your store,
especially with all the great help and follow-up provided by one of your sales reps, Rik. I found him to be extremely polite, very knowledgable and had great patience with my billions of questions via e-mail and over the phone. I have been playing guitar since the mid 60's (ouch) and haved owned over 25 different guitars and 10+ amps. I had a Traynor Custom Reverb _ YN412 bottom purchased new when I lived in NYC in the late 60's from the late Dan Armstrong who had a store in Grenwich Village NYC. Enough background on me, I just wanted to add that I have dealt with many stores and sales people in the past and Rik is one of those indviduals that deserves praise for a job Very Well Done. Rik's advice between this model and the one I thought I was going to buy from your store, the Traynor Blue 50. The Custom 50 was the better one of the two and i am very happy with it. Keep up the great work and great customer service, which should not be a problem with someone like Rik on your staff. Regards,Pete S
April 08: Hi, I just wanted to say thank you to Bob in sales. He was very helpful in terms of explaining whether I'd need a punch in/out pedal or not for my Roland 61 Fantom G. If you hear of any training available on the web or reps visiting Austin to explain all the bells on this new board, I might be interested in attending or watching a demo online. Thus far, you guys have been great to work with customer service wise. I can't wait to get my keyboard on May 5th (or something). I'll be sure to recommend you guys to get you some more business. Sarah www.myspace.com/sarahemleymusic (under construction, but you can hear a few tunes set to be released in August.)
March 08: Dear People at MB, I would lijk to thank you for your great service. Today I received my guitar in exelent order everything went like you said. Thank you again for your service. I would do business with you again anytime. Best regards, Gerhard Westerbork, The Netherlands
March 08: I spoke with Bob before I ordered because I needed some technical help. He was very knowledgable and pleasant to talk to. I could have ordered elsewhere, but I ended up ordering from you because of my experience, since it's so rare to find help like Bob these days. I just wanted to thank you for having someone on staff that understands your products. I will shop here again. -Bill
March 08: Hi; I just received my Traynor YBA-200-2 bass head and TC1510 speaker. I just wanted to say Thank You for the prompt delivery and great service. The units arrived in perfect condition and are really nice. Your prices are the best anywhere! I will certainly be a repeat customer of musiciansbuy.com! Thanks! Gene
March 08: Hello Danny, Thank YOU for taking my order and *especially* for waiving off the additional charges on the couple of items I had replaced. You really made my day yesterday! I'm really excited about this purchase and have been very impressed with your services thus far. I do hope to come back to your Web site for additional purchases in the future and will highly recommend you to my friends! Once again, thank you SO MUCH and all the very best. Have a wonderful day and a great week! Best Regards, Wil.
March 08: Hi, My name is Cordell and I am j ust writing to let you all know how please i was with the customer servce provided to me on my recent orders. I was facing a little challenge lately in trying to secure some accessories at the last minute for my church. My task of accomplishing that goal seemed uphill and impossible, however, Rick made the impossible possible and I am really greatful for the help he provided in getting the PV mixer and versamount 70 delivered to me for service on that Sunday. Today i tried to place an order and asked for Rick but he was on a call for a while so Bob excercise a level of professionalism that's paramount and unfounded, he (Bob), took the time out to explain in details for me all the questions I had, he also provided advise where was necessary. I hope these two guys get a chance to read this mail. Thanks Guys and i will definately be shopping at musicians buy again.
Feb. 08: It was nice to receive a courtesy call earlier this week, letting me know that the shipping will be delayed until April on my Roland electronic drums. I knew this, but it was nice to have someone call me with the assurance. I had a bad experience with Musician's Friend in trying to order a similar Roland set on back order (long story) and decided to give your company a try. I have to say that the personal attention from your rep was appreciated! Cordially, JH
Feb. 08: Awesome! Thank you very much. You guys are awesome. I purchased an electric kit from you a couple years ago and was very happy with both the purchase and your customer service. I want you to know that you're the first place I look to buy products from. Musician's Friend doesn't have anything on you guys. Clint
Feb. 08: I just bought this amp from Musicians Buy having purchased it from Musicians Friend and had to send it back as being defefective, After 3 attempts to re buy it from Musicians Friend I chose to cancel my order with them, as I already knew the Amp and It's features I graded my replacement amp with out even seeing it. So far my treatment from Musicians Buy has been on the plus side,and believe I will continue buying my supplies from them. As a 65 year Old rocker I want to be treated correctly, Musicians Buy does that. Lou
Jan. 08: Hi Bob. I spoke with you this past Tuesday and just wanted to say that FedEx Ground rules....box arrived with no damage and the Tacoma bass is beautiful. I'm glad that I bought it from you.I just placed another order online....you are now my source for music gear!Have a great weekend. Best, Kaia
Jan. 08: I just bought my first guitar from you. i was greeted by an enthusiastic, well informed sales person who really helped me and made a suggestion, which i took, for a different guitar it is exceptional to meet a salesperson on the phone, first time, who is so knowledgable, accomading, and helpful i will recommend your comnpany to several people i know of. George
Jan. 08: Hi, I recently purchased from your company a new Hammond XK-3c organ, which was shipped to perfection. Item is excellent. Thank you! Your communication, pricing and professionalism is exceptional! I had dealt with M.F. and Sweetwater for 15 years, and you are a breath of fresh air. Brad
Dec. 07: MusiciansBuy: I am so very happy with the Yamaha Digital Piano that I bought in July of this year. Everything about it has been so impressive. I'm still learning about the many things this piano is equipped to do. The price was excellent! The Yamaha quality is definitely there. Thank you so much for the free shipping, also. I'm so glad I chose this instrument from MusiciansBuy. Sincerely, Mrs. M. C .
Dec. 07: I recently ordered a Yamaha N100 digital piano from your store. I have to say, that the service I received was great. I ordered on a Monday, and had my Piano, bench, and extras by that Friday! Not only did it arrive on time, but the box was crisp and undamaged. Your customer service there was great, and I would definitley recommend you to anyone who would like to get a great deal, and awesome service. Please feel free to share my opinon. Thanks for everything. Andrea
Dec. 07: My name is Charles, and I wanted to thank you for your personal attention (and answers to my extra questions), your support team are exceptional and made me feel like a real valued customer. Keep it up and thanks again! Charles, Canada
Nov. 07: Dear Sir or Madame: On late Monday 26 November 2007, I went up to your site looking for an electric piano. I looked at the Korg SP-250 package and what was included in it. I also noticed that there was no shipping charge. I thought that there was some sort of catch at the end but I couldn't find one. So I ordered it. This morning, Thursday 29 November 2007, two men from FedEx delivered it.
When I started to unpack it I noticed that whoever put this package together made sure that the contents would survive any shipping mishaps. This thing could have withstood a bomb blast. After unpacking it I had it put together and it was up and running in no time. What a beautiful instrument.
Now, for the back story. My wife, Jennifer, is a professional pianist and instructor. She owns and operates ....... Studios in ...... MA. I handle the financial end of the business and otherwise just do what she asks me to do(the secret to a successful marriage!). Although our teaching pianos are acoustic baby grands, we have always kept an electric piano in the mix. Recently we retired an old Kurzweil that served us well for many years. Needless to say my wife missed having an electric piano around and asked me if I could get her one for her birthday. That's how I discovered your site. Maybe it was serendipity or karma or whatever, all I know is that I ended up making one of the best business decisions I have ever made by doing business with you folks. Everything that you stated would happen did in fact happen. We got a terrific product that was safely delivered in the shortest amount of time at the fairest price anyone could imagine. I don't know how your operation runs but whatever you're doing, just keep doing it.
Just as an aside, ........ Studios is not a "mill". My wife, Jennifer .......... has been teaching and playing piano professionally for many years. Her colleague, Ann Margaret ...... , is a veteran classical concert pianist and has performed world wide. Our clients tend to stay for a long time.
Not everyone wants or can afford an acoustic piano when they are first starting out. However it is extremely important for a person to learn on an instrument that reproduces the touch and the action of an acoustic piano. A cheap keyboard with less than 88 keys is just not going to cut it. Now we are not dealers, we have no retail sales. If one of our clients wants an acoustic piano, we have people that we refer them to. On the electric end, though, there is no one that we have ever been comfortable with to refer our clients to. Well, I think that our problem may be solved. We'll give our clients the specs that we feel that they need in an electric piano and then we'll send them to you.
If you treat our clients the way that you have treated me (which I'm sure you will), then, as Bogart said in Casablanca, “I think this could be the start of a beautiful friendship.” Sincerely, Martin
Oct. 07: I searched the entire USA (literally) and bought my bass from MusiciansBuy. Don't bother looking any farther...THIS is the place! Their staff is knowledgable, their delivery is unbelievably quick, the guitar was packed securely and arrived flawless (complete with all extras) and because I coincidently live a few miles from their warehouse, they called to see if I would rather just come pick it up. I did not get the message right away, and by the time I returned the call, the package was here! Top shelf service!!
Oct. 07:Hey There, I'd like to share a positive experience. I just received my Takamine TAN15C and I couldn't be happier with the guitar and the service provided by Musician's Buy. I ordered the guitar 2 days ago and I already received it. The guitar is flawless and sweet! Your price was also excellent for this guitar. Thanks, Jerry
Oct. 07: Hey guys! I received my Roland TD-3WS drum kit yesterday around 11am and had it setup up and jamming in 30 minutes. Thank you for your excellent packaging, service and sincerely helpful support staff (Ben). I still have an upward climb to learn how to record them (MIDI-wise) but am excited by the potential. Thanks, -Todd
Sept. 07: MB is awesome! Our church received the Roland TD6SXT and the FREE gear today. The set is great. Roland did well by putting each individual piece of the instrument in their own box rather than being put in bags (like other competitors). The free grear is top notch for the set. Thanks MB! Josh
Sept. 07: To Whom it May Concern: I bought a Yamaha DT Explorer on August 21 for my son's birthday. I researched the item (as I always do) vigorously, had my son play with one at a store, etc. and then researched the best price. Not only did Musiciansbuy have the best price, but when I wasn't able to order through your website right away, I spoke to someone on the phone who was helpful, knowledgeable and courteous and ended up ordering it that way instead. Then, after purchasing it, I immediately received emails telling me that the packages had been sent and what the tracking numbers were. When I received the set, there was a couple of pieces missing, so I called and was not at all made to feel like I was wrong or an annoyance. The final package was also sent out immediately with no additional charges to me. My son loves his electronic drumset (and so does everyone else, including his grandmother!) and thanks to all of you, I didn't have to forego his college tuition to pay for it! Thank you for your excellent customer service. You will go highly recommended to all my friends and I will not hesitate to come right to you when getting him his other item of interest... an acoustic guitar. Thank you again :) Best wishes, Tracy
Sept. 07: Sorry I haven't been more in touch, but I have to say Thank You again for making this deal go through. This is guitar that challenges me daily to be a better player simply with it's captifating sound quality. I only put it down when my fingers are about to bleed. I hope your boss knows how well you go out of your way to make things happen for your customers, and you are welcome to forward this note him in my behalf. You are to be commended: I couldn't have imaginged anyone could have pulled this off, but I couldn't be happier. You Da MAN!! Mitch
August 07: Dear Musiciansbuy, Thank you so much for being so dependable and trustworthy with shipping my order. I have ordered many pieces of music equipment from a competitor or yours the past 20 years, and have become very disgruntled by them. I was lied to, order placed and they didn't send the order through, things backordered and they told me that they were already shipped, told that an item was in stock, and then it didn't arrive at my residence for up to two months. I have cancelled orders from them, and received the shipment later - only to send it back. Well, that was my reason for ordering from you. I ordered a Peavey PV14 USB mixer, and your representative was very cooperative and helpful. He told me when it would arrive here, and it came on time. I want you to know that I truly apprecite you and the treatment I received with my first order from you. I hope to continue to do business with you. I know that the "unforseen things" come up, but all I really expect is honesty in dealing with people. You have been that! Thanks Again! Ken , Minnesota
August 07: Dan and Mark a big thanks so much !!! I purchased a Roland v-tour e-drumkit, came to my door with missing hardware, one simple call to you and you guys shine like a bright star in my book, you've made me and my son a loyal customer for life, with this kind of service and better than fair prices, to the people out there that read these feedbacks, CHECK THESE GUYS OUT, THERE GREAT !!!!! MIKE from CT
August 07: To whom this may concern. I am a first time buyer of your products and I am very impressed with your speed and timely delivery. I ordered a Hart Virtuoso Electric Drum Set with a Roland TD-6V Module. Also with that I got a free throne, headphones and foot pedal. No other online company came close to that. Your prices are great too. All of those products are of good quality and I would highly recommend to my friends to use your service. I hope that you keep up this great service. If i need anything else in the future, I would definitely order from you. Thanks Again. Rick
August 07:I would like to thank you for your service. I have my PSR S-900 in perfect condition and the mic. you've sent me, Apex 460, is incredible. On such a competitive market you guys are outstanding !!! I will recommend you to all my friends. Thank you again and you have a new loyal costumer. Best regards, Andy Huntsville, AL.
June 07: I purchased the DTXREME IIs, and it was my first time purchasing something this expensive and large over the internet. I was impressed with how secure I felt with the process, how well informed I was via looking online at my order status. Customer service even called me to inform me my order would be back ordered and when it would arrive--I was impressed by how timely the shipment was received--it was there a day earlier than promised. I also contact customer service a couple times with questions, and they were helpful and friendly. There hasn't been any problems with any of my multiple items/packages. From what I have read from other customers, is that MusiciansBuy really stands by their products. Thank you for giving me a great buying experience and great product, I would definitely recommend you and buy through you again! Clint
June 07: Carl, I want to thank you once more from here. You were extremely friendly and helpful. The moment I talked to you I knew I had to use Musicians Buy for my purchase. My order shipped form Canada to MusiciansBuy, and it was shipped to me the same day as they got it. And you know what, I had my guitar on my hands the next day. Best of all, they didn't even charge me until they get the guitar, unlike the other company who charged me 1.5 months in advance and wouldn't even guarantee that I'd get it. The guitar looks great, it was nicely packed and arrived in perfect condition. If I want to order any musical instrument again, Musicians Buy is the first place I'll look. and if anyone asks my opinion I definitely suggest these guys, you really don't need to look anywhere else. Thanks again for being so nice and professional. Best wishes from Ogul.
April 07: I'M BACK!!!! Bob, you did it again. Your outstanding service from last years Tyros 2 deal, brought me back to buy a Yamaha Motif XS synth. Not only was your price the best on the internet, but you also were right on the money about the time when you would receive the item from Yamaha. All other internet music companies were off by a month or two. Also, thank you for spending a lot of time explaining Cubase4 to me that I bought from you a month ago. You really go the extra mile for your customers. I will be buying from you whenever I need anything musical. Thank you. Brad
April 07: I just ordered a Marantz CDR from you guys. I went with you guys originally because I saw you had good feedback when I searched through Froogle. Then I saw you also threw in a pair of Behringer headphones and I was hooked. I placed the order on Tuesday morning - maybe near noon. I got a notification Tuesday night that the order had shipped. And it came in this Friday. Great job! I am very impressed with the speedy delivery. Thanks for the great service. Sincerely, John
April 07: Last fall I ordered a Yamaha keyboard from you, for which Yamaha was offering a $100 rebate. Before filling out the form, I threw away the box, and you wrote a letter asking them to honor the rebate. When they did not honor it, I sent you an email telling you that they had not done the right thing. Well, you obviously contacted them, as I just received my rebate today. THANK YOU! I would definitely purchase from you in the future, and, by the way, piano lessons are going well. Thanks again, Raven
March 07: I purchased a Conn 8dr french horn on February 20, 2007. Thank You for outstanding service! The horn is beautiful, and your customer service is truly the "BEST" Shelle
March 07: Carl, I wanted to take a moment to thank you for the wonderful service we received from you. My son is thrilled with the trumpet you sold us and his teacher is very pleased with his progress playing on it. I was most impressed with your quick and friendly service. I will definitely recommend your company when the opportunity arises. Thanks again, Ursula
March 07: Dear Sean, I had previously written regarding the loss of a keyboard which was due to be delivered to my daughter, Robyn, on her birthday in February. I would like to thank you for your prompt attention and your willingness to send a replacement immediately. I'm happy to report that the second keyboard was delivered on March 6th as scheduled. Although Robyn has not yet unpacked it, she is delighted with her gift. Once again, Thank you. Rhonda J.
February 07: Guys, I just wanted to thank you for such an easy deal!! I just purchased a Yamaha DT Extreme from you guys and got it on my doorstep last night. After unboxing and putting it all together, I just shook my head at the ease of everything, from start to finish, with this purchase. And the price!! I feel like I got the best deal I could have possibly gotten without actually stealing these drums!! AMAZING!! You guys are great...never buy from anyone else! Nick Columbus, OH
February 07: The individualized service and your passion to ensure that I purchased what I needed/desired supercedes ANY retail or another internet site in the 30 years I have been a shopper in this good ole' USA.... I never dreamed I could get a keyboard without first touching the keys, and making sure it felt right for me. Walt and Carl just led me by the hand and I now have a keyboard that is a PERFECT fit.... Unbelievably grateful! p.s. Go Roland! Cheri making music in New York.
February 07: THANK YOU for the awesome service. I have been involved with music merchants for many, many years (both on the buying and selling ends) and I was slightly nervous about ordering from a company that I had never heard of. The communication was excellent, the speed of fulfilling the order was superb, the price was beyond fair, and when I called last weekend to inquire about the drop ship, I wasn't treated like I was some unknown customer you'd never heard of. It was nice to speak with someone on the other end who could form a complete sentence without a lot of ahs and ums and was able to give a direct, concise answer to my question. All the merchandise arrived in pristine condition (despite the heavy weight). A-one service the whole way around - BRAVO! Thanks, Norm
February 07: This is just a quick note to once again express my sincere thanks and appreciation to Danny for everything he did to make the entire experience of ordering a Fender Custom Shop guitar a real pleasure. The guitar is amazing, and I can't begin to tell you how pleased I am with it. Thanks to Danny, I will purchase all my musical gear from MusiciansBuy. Absolutely the best online musical instrument shopping experience I've had, and thank you again Danny for making that possible. With gratitude, Anthony
January 07: I received the H4 and I want to thank you so much for telling me about this unit. I am in love with it and as soon as i get to use all of it's features, i will probably marry it. This has got to be the best toy that I have purchased in many years and I have to thank you for it. Thank you for your professional advice and for handling of my order in such an expeditious manner. Take Care. Steve
January 07: I just wanted to thank you guys for such incredible and helpful service. I wanted to buy a ZOOM H4 portable digital recorder for my husband for Christmas but it was on backorder. You were very helpful over the phone in helping me decide whether or not to get something else (even though I didn't know what I was talking about!) and I decided to wait until 1/15/07 for the H4, even though it would not be here in time. However, to my amazement, the very next day I got an email that my order had been shipped, and it arrived four days before Christmas. Thanks for the great service. Next time we need to make a gear purchase you know where we'll be looking first! - Molly
January 07: I just wanted to let you know that I received my Seagull S6 left-handed guitar (with case) today and am very pleased with it! The difficulty and frustration I had in finding one was negated by the attention of your sales rep, who seemed to take my problem as his own. I ordered it on December 16th, but because the manufacturer was closed over the holidays, he told me it might be late January before I could get one. I received it on January 2nd! I know he went to a lot of trouble to find a left handed S6 and I really appreciate that. I am just a beginner, but I will always keep you in "My Favorites" for all my future guitar needs. Thanks again.
Pete from Texas
January 07:This is Nick from Pennsylvania and my dad has just ordered me a yamaha DTXP III for my birthday. It arrived today and I set it up. I didn't expect to get the drumset until friday so I was very satisfied on how quick it shipped here. Everything works and it sounds great! I just wanted to say that I am very satisfied with the prices and service. You guys didn't try to rip me off like the local drum shops. You can definitely expect me to be back for more products. Sincerely, Another satisfied customer.