About MusiciansBuy.com
  • About MusiciansBuy
  • Why buy from Us
  • Low Price Guarantee
  • Contact Us

Your Account
  • Logging in Issues
  • Forgot Your Password?
  • Change Your Password
  • Order Status
  • Wish List

Ordering Information
  • Shopping Cart Faq's
  • Secure Online Shopping
  • Ordering Faq's
  • Payment & Ordering
  • School Bids/ Government CCR
  • Open Boxed & Blemished Items
  • International Orders
  • Purchase Terms

General Information
  • Privacy Policy
  • Testimonials

 Shipping
  • Shipping Information
  • Shipment Tracking
  • "Free Shipping"
  • Shipping to Multiple Addresses
  • International Shipping

Returns and Damage
  • Returns?
  • What If My Order Is Damaged?
  • Manufacturer Warranty

About MusiciansBuy.com

MusiciansBuy.com Inc. is a division of Palm Beach Music Inc., a Florida corporation founded in 1990. We are the largest Internet Pro Audio/Musical Instrument Dealer in the Southeastern US, listed with Dunn and Bradstreet, and we are a member of the North American Music Merchants Association (NAMM). Our sales and customer service staff are professional musicians who share a passion for keeping up to date on the latest products and trends in order to help our customers make the most informed buying decisions possible. By striving to exceed customer expectations we attract customers with demanding needs. Included among them are many famous and accomplished music industry personalities. Well known organizations such as: NASA, Los Alamos Research facility, Ford Motor Company, U.S Army, U.S. Navy Bomb Unit, Microsoft, Siemens,National Science Foundation, CBS News, SETI Institute and others use our services. Educators rely on us as well. Some current customers include MIT, Cornell University, Oxford (England), and Berkeley to name just a few. Of course, I do hope we can be of service to you as well. Please try us. Your satisfaction is guaranteed.
Thanks for shopping with us.
C. G. Watral, President

• Seconds you'll spend in Auto-Attendant while you are on a call: 0
• Commission Rate for the Expert Musicians who will answer your call: 0
• Percentage of Website Visitors who report having Seen a lower price: .4%
• Number of Names or Emails we've sold or given to third parties: 0
• Money We lose on Shipping: A lot, even with some shipping charges for overweight/oversized items on the site

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Why buy from MusiciansBuy.com

THE BEST VALUE, EVERY PRODUCT, EVERYDAY! We offer several free items with almost every product we sell from major brands like Yamaha, Roland, Korg, Fender, JBL, Martin, Mackie,…

MUSICIANS SERVING MUSICIANS Make intelligent and accurate purchasing decisions with guidance from our staff of expert musicians and sound engineers. Only Musicians answer sales calls.

TOLL FREE 'LIVE STAFF' PHONE SERVICE No button pushing! No endless waiting!

SPECIAL 2% to 10% CHURCH & SCHOOL DISCOUNTS on products over $500 from Yamaha, Korg, Alesis, Casio,...

WE ARE THE LARGEST INTERNET DEALER in the Southeastern United States for musical instruments and pro audio gear offering thousands of products.

SAFE & SECURE Shopping with 128 bit SSL encryption using our shopping cart. Verisign approved. Established in 1990 and website in 1998. Click here for more info.

THE SITE IS HACKER SAFE Click here for more info. This web site is tested and certified daily to pass the FBI/SANS Internet Security Test. ScanAlert's security auditing technology allows the HACKER SAFE mark to appear only when a web site's current security status meets the highest published government standards.

WE DO NOT SHARE CUSTOMER EMAIL ADDRESSES WITH THIRD PARTIES

FACTORY AUTHORIZED DEALERS for all of our major lines including Yamaha, Roland, Fender, Korg, Alesis, Martin, Tascam, Mackie, . . .

ALL PRODUCTS WE SELL ARE FACTORY FRESH except for blems, returns, factory seconds, etc.. which are clearly denoted on our site.

SATISFACTION GUARANTEED If not satisfied with your purchase, return it within 45 days of receiving it for a full refund. See Our Policies.

FAST AND EASY EMAIL with no forms to fill out for customer support and inquiries.

GREAT SERVICE that's knowledgeable, reliable and personalized from pro musicians with a passion for the freshest and latest gear.

OUR SALES STAFF 'DO NOT' WORK ON COMMISSION! We want to make sure that you get great service and your best deal at Musiciansbuy. There is no incentive to sell you up, sell you something you don't need or hesitate to give you a really good deal!

FREE & INSURED SHIPPING via UPS Ground to the lower 48 states (see current details above); Tracking numbers emailed to customers when their order is shipped.

NO SALES TAX is charged for deliveries outside Florida.

BEST SUPPORT with hotlinks and manufacturer technical support phone numbers on our site.

PAYMENT OPTIONS - Now over 10 ways to pay are accepted - Visa, MC, AE, Discover, Google Checkout, Music Money Credit Card, Yamaha Music Credit Card, Checks, Wire Transfer, Paypal, USPS Money Order and valid purchase orders from public schools and public institutions. For more information on ordering from MusiciansBuy, click here

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Low Price Guarantee

Some Manufacturers restrict retailers from publishing discounted prices on the Internet. Please email us, use our Quick Quote where available on our site or call us toll-free at 1-877-778-7845 for our incredibly LOW prices

Guaranteed Lowest Prices

MusicianBuy.com guarantees the lowest delivered price on every item we sell . 

If you DO find a lower price somewhere else, there is usually an important reason that you should be aware of! Not all product is identical, and not all dealers stand behind their products as an authorized U.S. dealer entitling you to full warranty on a product.  
If it truly is a lower price meeting all of the criteria outlined herein, then we WANT to get you the best deal and will gladly do so as a thank you for bringing the oversight to our attention!

We constantly review our prices, both internally and against the competition, to make sure we have the lowest possible prices. We want you to be confident that you are getting the best possible deal from a reputable dealer.


What is the same exact product?

Our guarantee applies only to identical product. This means the product must be factory-new inventory offered by an authorized U.S. dealer in accordance with their dealer agreements in their own sales channels (in a store, on their official website, in their catalog, in a newspaper ad).
* We do not beat prices on used gear.
* We do not beat prices on items that are no longer current or for merchandise that is no longer available.
* We do not beat prices on discontinued items, closeouts, demos, items not in stock, or items out of the box (even from authorized dealers).
* We do not beat prices mentioned to you only verbally, whether in person or on the phone or posted prices in a local store 
* We do not beat prices on shopping channels as this is not an authorized website and often contains outdated information  (this includes auction sites) 
* We cannot sell a product for less than it costs us to buy it and deliver it to you.
* We do not beat prices on Selmer and Yanagisawa instruments due to the volatility of the US Dollar on these imported items.
What evidence is required?
We will need evidence of the competing offer sufficient to verify that the offer meets the criteria outlined above. This varies from situation to situation.

How do you get us to beat another price? 
Call us toll-free at 877-778 7845 during business hours.

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Contact Us

Phone:
Toll Free: 877-778-7845
Direct / International: 561-842-7451
Telephone Hours: 9:30 a.m. - 7 p.m. EST, Monday - Friday, and 10 a.m. - 5p.m. EST on Saturday
Customer Service & Shipping Department hours 10-6pm M-F only
Closed on Major Holidays

Manufacturers' Phone Numbers / Web Site Links

Fax: 561-840-9032

Please use our Contact Form to send us a message about:
# Your order
# Products
# Returns
# Shipping
# Web site issues

or other concerns.

Messages received this way are generally answered within one business day.

Mailing / Physical Address:
3900 Fiscal Court Suite: 200
West Palm Beach, Florida 33404 USA

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