Shipping Information
WE SHIP FEDEX GROUND
•(except for trucking lines for some 88-key keyboards, large mixers and
speakers. . .)
FULLY
INSURED:
All packages are fully insured. Additionally, we take care of
non-shipping damage, defective merchandise. Please contact Customer Service
should you have any problems when receiving your order.
FASTER SHIPPING SERVICE/ALTERNATE ADDRESS:
Please call or e-mail
us for a quote on the cost of expidited shipping. We do deduct ground
shipping from the shipping cost if it would be free. Note: We do not offer fast shipping service
or accept an alternate shipping address on all Korg and Akai products,
keyboard workstations and DJ gear over $1500.
TRACKING NUMBERS:
Customers are sent a tracking number through FedEx on the day the order ships for
tracking purposes except for direct shipments from the manufacturer. We provide
an easy to use tracking system that interfaces with FedEx's site so that you can
easily track your order. Please note that orders with very over-sized and/or
overweight items that must ship via trucking line, direct shipments and very
small items shipped via FedEx will not receive a tracking number. All
orders shipped via USPS will not have a tracking number available.
PLEASE NOTE: LOST FEDEX PACKAGES REQUIRE 8 DAYS TO RESOLVE USING A TRACER
ORDERS
FOR IN STOCK ITEMS PLACED BY 3:00 PM EASTERN TIME ARE USUALLY SHIPPED THE THE
SAME DAY:
Outside the state of Florida, please allow 2 to 6 working days for delivery
Generally for the:
Southeast and up to New York- allow 2 to 3 working days Midwest and New
England- allow 4 working days Rocky Mountains and Maine- allow 5 working days
The West Coast- allow 6 working days
PLEASE NOTE: Some orders are
shipped directly from the manufacturer and may take 6 working days to any
state.
CUSTOMER
SHIPPING ADDRESSES:
We only ship to addresses on file with your credit card company to protect
customers and our company due to the high amount of fraud with online purchases
related to pro audio and musical instruments. With this policy, we can continue
to offer our customers lower prices and better value. If your shipping address
is not on file with your credit card company, just call the 1-800 number on the
back of the card (it only takes a few minutes); and tell them to put the
shipping address in the 'notes section' of your customer file. If you ask to
add a shipping address, most credit card companies will not let you so please
remember the 'notes section'.
CUSTOMERS
IN ALASKA AND HAWAII:
Please email us or call us for
shipping rates via 2-day FedEX. Free shipping offers are only for the 48
contiguous states, however, we do deduct regular ground shipping cost from the
faster service required for Alaska and Hawaii (if the product qualifies for
free shipping). We do not ship most oversized / overweight (over 60lbs) and open box items to Alaska and Hawaii.
APO/FPO
ADDRESSES:
Please call or email for shipping cost which is higher than for the
Continental U.S.
Please note that the weight limit is 50lbs and cannot be over 130 inches
combined length and girth (length+width+height).
Please allow a minimum of 2 weeks shipping time for US Parcel Post deliveries.
All shipments are insured ONLY TO the USA APO address.
Once the APO receiver has accepted the shipment, Musiciansbuy.com is not
responsible for loss, damage or theft of any item.
SHIPPING
SURCHARGES:
Apply to most US Postal orders and over-weight and/or oversized items.If you
see the truck icon, a flat total shipping charge will be applied to your
purchase regardless of the amount of your total purchase as it is an overweight
and/or an oversized item and does not qualify for 100% free shipping. Due to
shipping company surcharges for some very remote locations, customers may
be charged for additional shipping charges for overweight and/or oversized
items. Customers will be contacted in advance of shipment when this happens.
Free items
are not included with international shipments- email for a lower price
BRANDS AND ITEMS WE DON'T SHIP TO CANADA:
(or its territories due to manufacturer restrictions)
Alesis, Behringer, Boss, Crown, EV, Fender, JBL, Mackie, OSP, Ovation, Rode, Roland, Sony, SWR, Takamine, TC, Yamaha or Zildjian products and oversized / overweight items like 88-key keyboards, large edrum sets, large speaker cabinets,... We do not ship most oversized / overweight (over 60lbs) and open box items to Canada and Puerto
Rico. 2 Day FedEx Air Shipping is required for Puerto Rico. Free items on the
site are not included for orders to Canada- call for lower price.
SHIPPING
DAMAGE:
If your shipment arrives damaged or not in 100%
working order, we will take care of it for you. Contact custserv@musiciansbuy.com by email or call us and ask
for customer service.
OVERWEIGHT AND/OR OVERSIZED ITEMS:
(denoted
by truck icon) included but are not limited to power amps, powered and large
mixers, PA systems, guitar amps, keyboards, speaker cabinets, electronic
drumsets and guitars/basses under $350.
MINIMUM SHIPPING CHARGES
$0.00
to $50.00 (under 10 lbs.) $8.95
Minimum
$50.01 to $75.00
(under 10 lbs.) $9.95
Minimum
$75.01
to $100.00(under 10 lbs.) $10.95
Minimum
$100.01
to $200.00(under 10 lbs.)
$12.95
Minimum
$200.01
to $299.99(under 10 lbs.) $14.95
Minimum
$300.00
to $349.99(under 10 lbs.) $16.95
Minimum
This map shows FedEx Ground
shipping times across the country:
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