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  • International Shipping

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Shipping Information

WE SHIP FEDEX GROUND 
•(except for trucking lines for some 88-key keyboards, large mixers and speakers. . .)

FULLY INSURED:
All packages are fully insured. Additionally, we take care of non-shipping damage, defective merchandise. Please contact Customer Service should you have any problems when receiving your order.

FASTER SHIPPING SERVICE:
Please call or email us us for a quote on the cost of expedited shipping. We do deduct ground shipping from the shipping cost if it would be free. Next Day Shipments- MINIMUM charge $75, Second Day Shipments- MINIMUM $40

KORG AND AKAI PRODUCTS, KEYBOARD WORKSTATIONS AND DJ GEAR OVER $1500.
We do not offer fast shipping service or accept an alternate shipping address on these items.

TRACKING NUMBERS:
Customers are sent a tracking number through FedEx on the day the order ships for tracking purposes except for direct shipments from the manufacturer. We provide an easy to use tracking system that interfaces with FedEx's site so that you can easily track your order. Please note that orders with very over-sized and/or overweight items that must ship via trucking line, direct shipments and very small items shipped via FedEx will not receive a tracking number. All orders shipped via USPS will not have a tracking number available.
PLEASE NOTE: LOST FEDEX PACKAGES REQUIRE 8 DAYS TO RESOLVE USING A TRACER

ORDERS FOR IN STOCK ITEMS PLACED BY 3:00 PM EASTERN TIME ARE USUALLY SHIPPED THE THE SAME DAY:
Outside the state of Florida, please allow 2 to 6 working days for delivery Generally for the:
Southeast and up to New York- allow 2 to 3 working days Midwest and New England- allow 4 working days Rocky Mountains and Maine- allow 5 working days The West Coast- allow 6 working days
PLEASE NOTE: Some orders are shipped directly from the manufacturer and may take 6 working days to any state.

CUSTOMER SHIPPING ADDRESSES:
We only ship to addresses on file with your credit card company to protect customers and our company due to the high amount of fraud with online purchases related to pro audio and musical instruments. With this policy, we can continue to offer our customers lower prices and better value. If your shipping address is not on file with your credit card company, just call the 1-800 number on the back of the card (it only takes a few minutes); and tell them to put the shipping address in the 'notes section' of your customer file. If you ask to add a shipping address, most credit card companies will not let you so please remember the 'notes section'.

CUSTOMERS IN ALASKA AND HAWAII:
Please email us or call us for shipping rates via 2-day FedEX. Free shipping offers are only for the 48 contiguous states, however, we do deduct regular ground shipping cost from the faster service required for Alaska and Hawaii (if the product qualifies for free shipping). We do not ship most oversized / overweight (over 60lbs) and open box items to Alaska and Hawaii.

APO/FPO ADDRESSES:
Please call or email for shipping cost which is higher than for the Continental U.S.
Please note that the weight limit is 50lbs and cannot be over 130 inches combined length and girth (length+width+height). Please allow a minimum of 2 weeks shipping time for US Parcel Post deliveries. All shipments are insured ONLY TO the USA APO address. Once the APO receiver has accepted the shipment, Musiciansbuy.com is not responsible for loss, damage or theft of any item.

SHIPPING SURCHARGES:
Apply to most US Postal orders and over-weight and/or oversized items.If you see the truck icon, a flat total shipping charge will be applied to your purchase regardless of the amount of your total purchase as it is an overweight and/or an oversized item and does not qualify for 100% free shipping. Due to shipping company surcharges for some very remote locations, customers may be charged for additional shipping charges for overweight and/or oversized items. Customers will be contacted in advance of shipment when this happens.

Free items are not included with international shipments- email for a lower price

BRANDS AND ITEMS WE DON'T SHIP TO CANADA:
(or its territories due to manufacturer restrictions)
Alesis, Behringer, Boss, Crown, EV, Fender, JBL, Mackie, OSP, Ovation, Rode, Roland, Sony, SWR, Takamine, TC, Yamaha or Zildjian products and oversized / overweight items like 88-key keyboards, large edrum sets, large speaker cabinets,... We do not ship most oversized / overweight (over 60lbs) and open box items to Canada and Puerto Rico. 2 Day FedEx Air Shipping is required for Puerto Rico. Free items on the site are not included for orders to Canada- call for lower price.

SHIPPING DAMAGE:
If your shipment arrives damaged or not in 100% working order, we will take care of it for you. Contact custserv@musiciansbuy.com by email or call us and ask for customer service.

OVERWEIGHT AND/OR OVERSIZED ITEMS:
(denoted by truck icon) included but are not limited to power amps, powered and large mixers, PA systems, guitar amps, keyboards, speaker cabinets, electronic drumsets and guitars/basses under $350.

MINIMUM SHIPPING CHARGES
$0.00 to $50.00 (under 10 lbs.) $8.95 Minimum
$50.01 to $75.00 (under 10 lbs.) $9.95 Minimum
$75.01 to $100.00(under 10 lbs.) $10.95 Minimum
$100.01 to $200.00(under 10 lbs.) $12.95 Minimum
$200.01 to $299.99(under 10 lbs.) $14.95 Minimum
$300.00 to $349.99(under 10 lbs.) $16.95 Minimum

This map shows FedEx Ground shipping times across the country:

Holiday Shipping Deadlines

for Delivery in time for Christmas, Dec. 25:

*includes First Overnight, Priority Overnight and Standard Overnight Fedx Overnite.

Fedx 2 and 3 day shipping is guaranteed

Shipment Tracking
Click here to track your package via FedEx.com

Click on the Login button and log in if you haven't already. Then click the link marked Order Tracking. Just log on and choose "Pending Orders" or "Orders" then click the button. (Your order is considered "Pending" until is reviewed and approved by our staff. Once approved it becomes an "Order.") A page of all Orders pertaining to your account will be displayed. Click on a line item for details. The order details are displayed along with the tracking numbers for the shipments made. To track the shipment, you must go to the web site of the shipping carrier.

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Free Shipping

FREE Ground Shipping! For a limited time only! On purchases over $99, Shipping is FREE until November 30, 2008 inside the lower continental States (except for oversized and/or overweight items which can include some keyboards, guitars, cases,...).

We ship United Parcel Service regular ground (unless otherwise specified). Items that must be shipped BY TRUCK due to their physical size are excluded from this offer. Orders for in stock items placed by 3:00 PM Eastern Time are shipped the next day. Outside the State of Florida allow 5 to 6 working days for delivery! Overweight and oversized items include but are not limited to: Selected power amps, powered and large mixers, PA systems, guitar amps, keyboards, speaker cabinets and monitors, electronic and acoustic drumsets, guitars and basses under $350.

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Shipping to Multiple Addresses

We only ship to addresses on file with your credit card company to protect customers and our company due to the high amount of fraud with online purchases related to pro audio and musical instruments. With this policy, we can continue to offer our customers lower prices and better value. If your shipping address is not on file with your credit card company, just call the 1-800 number on the back of the card (it only takes a few minutes); and tell them to put the shipping address in the 'notes section' of your customer file.

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International Shipping

International Orders
$100.00 Minimum Order for Canada and Puerto Rico
$500 minimum order for other countries we ship to.
The list of approved countries can be seen in the shopping cart.
Email us for more information on how to get items shipped to your country.

Payment
We accept all major credit cards for Canada and bank wire transfers or American Express only for Puerto Rico (due to address verification limitations).

Payment by Wire Transfer:
Email us for bank routing information. Allow 7 days to process wire transfers.
There is a $19 service charge for wire transfers.

Brand and item we do not ship outside the US:
(or its territories due to manufacturer restrictions)
Alesis, Behringer, Boss, Crown, EV, Fender, JBL, Mackie, Ovation, Rode, Roland, Sony, SWR, Takamine, TC, Yamaha. or Zildjian products and oversized / overweight items like 88-key keyboards, large edrum sets,

What about Tarriffs, Duties and VAT for International customer?:
MusiciansBuy.com does not collect or calculate tariffs, duties and/or VAT which may be charged to customers outside of the United States. If you live outside of the United States and wish to know what amounts you will be charged in the way of tariffs, duties, and/or VAT, we recommend that you contact your local authorities to ask for this information.

We now ship Guild, Larrivee  and Tacoma Acoustic Guitars to Western Europe!

- Shipping charge- $149 for FedEx Express shipping (2 to 5 business days)  
Method of Payment- bank wire transfer ONLY (email us for bank routing numbers- allow 1 week to process wire transfers)
- Availability- email us for before ordering
- $700 minimum order. For new guitars only.

Free items are not included with international shipments- email for a lower price

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