| What
is a default shipping address? |
| You may have specified more than one shipping address in your
account information. The default shipping address is the address to which your
order will be shipped unless you select another shipping address for this
order.
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| What is a default
credit card? |
You may have specified more than one credit card in your
account information. The default credit card is the card that will be charged
with the value of your order unless you select another credit card to be
charged for this order.
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| Can
I change the expiration date of a credit card in my list? |
| Yes. To update credit card information, click on Account
Info. Click on Credit Card Details button in the Account Info page. Select the
card from the list and click on Update Credit Card button.
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| Can I
have more than one billing address? |
| No. You cannot have more than one billing address. But you
can change your billing address by editing it. |
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| Can I
have more than one shipping address? |
| Yes. You can specify as many shipping addresses as you
want.We only ship to addresses on file with your credit card company to protect
customers and our company due to the high amount of fraud with online purchases
related to pro audio and musical instruments. With this policy, we can continue
to offer our customers lower prices and better value. If your shipping address
is not on file with your credit card company, just call the 1-800 number on the
back of the card (it only takes a few minutes) and tell them to put the
shipping address in the 'notes section' of your customer file. If you ask to
add a shipping address, most credit card companies will not let you so please
remember the 'notes section'.
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| Why
do I have to select a tax zone with my billing address? |
| The taxes on your order depend on the tax zone that you
belong to. You must select the tax zone that your billing address falls in for
this purpose.
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| How
can I add a shipping address to my address list? |
| To add a shipping address, click on Account Info. The details
of your account are displayed. Click on the Add New Shipping Address button to
add a new shipping address. If your shipping address is not on file with your
credit card company, just call the 1-800 number on the back of the card (it
only takes a few minutes) and tell them to put the shipping address in the
'notes section' of your customer file. If you ask to add a shipping address,
most credit card companies will not let you so please remember the 'notes
section'.
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| Can I
delete an address from my address list? |
| No. You cannot delete any address but you can change it by
editing it. |
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| How
do I make changes to an address in my list? |
| To edit an address, click on Account Info. The details of
your account are displayed. Click on the Edit button below the address that has
to be changed. |
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| How do I
check the status of my order? |
| Click on the Login button and log in if you haven't already.
Then click the link marked Order Tracking. Just log on and choose
"Pending Orders" or "Orders" then click the button. (Your order is considered
"Pending" until is reviewed and approved by our staff. Once approved it becomes
an "Order.") A page of all Orders pertaining to your account will be
displayed. Click on a line item for details. The order details are displayed
along with the tracking numbers for the shipments made.
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| How do I cancel an order? |
| To cancel an order, you must contact our customer service
executive either by mail or through telephone and they will give you further
information. |
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| What
are the benefits of registration? |
| As a registered customer, you become entitled to special
discount programs and promotional pricing offers. These programs would become
available to you not only on orders you place at our web store but also to
orders through other channels.
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| I
already have an account with you. Do I need to register myself again on your
web store? |
| No. If you already have an account with us, contact our
Customer Service; they will give you your login name and password. You can
login and then change your password. |
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| Can
I place an order without registering my account? |
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We understand how valuable your time is and our registration
has been designed to take up not more than a few minutes of your time. Once you
have registered with us, you need not give your address and credit card details
on future visits to our shop. This will save you the trouble of entering this
information on every purchase you make from us.
 ANNOUNCEMENT
As of October 20, 2006, customers have the
option of using GOOGLE CHECKOUT
to complete their Musicians Buy purchases. In this case it is NOT necessary to register
at MusiciansBuy.com and we will not be handling your financial information.
Instead, Google will take that information and forward to us only what we need to fill your order,
(basically just what to send and where to send it). To use Google Checkout, simply choose
the Google Checkout button from your MusiciansBuy shopping cart.
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| What
should I do if I forget my password? |
| If you forget your password, click on the Forgot Password
link in the Account login page. Your password will be mailed to the e-mail
address that you have given as part of your account information.
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| How do I change
my password?
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| Log in with your current password and click "Manage My
Account." One of the options there is "Change My Password." |
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| Tracking your order |
Click on the Login button and log in if you haven't already.
Then click the link marked Order Tracking. Just log on and choose "Pending
Orders" or "Orders" then click the button. (Your order is considered "Pending"
until is reviewed and approved by our staff. Once approved it becomes an
"Order.") A page of all Orders pertaining to your account will be displayed.
Click on a line item for details. The order details are displayed along with
the tracking numbers for the shipments made. To track the shipment, you must go
to the web site of the shipping carrier.
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